Karen Watson
Waukegan,IL
Summary
Skilled in behavioral and cognitive skills development and proficient in Smartboard technology. Demonstrates exceptional communication and conflict resolution abilities, significantly improving customer service and staff performance. Dedicated crew leader lends several years experience to overseeing team communication, skills management and task completion. Focused and friendly comprehension of skills to juggle stressful, deadline-driven demands. Supervisory expertise committed to delivering outstanding customer service and optimal workflows. Seasoned Case Manager Supervisor with comprehensive background in overseeing team of case managers and coordinating client services. Strong leadership, communication skills, and ability to work under pressure characterize professional capabilities. Demonstrated success in improving team productivity and streamlining processes for enhanced efficiency while maintaining high standards of service delivery. Resilient problem-solver with proven ability to implement strategic solutions that benefit both clients and staff members.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CREW LEADER
Goodwill Industries Of Southeastern Wisconsin Inc.
Great Lakes
08.2022 - Current
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members
- Supervisor over a full staff of all diversity from a range of different social and ethnic backgrounds
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service
- Goodwill mission is to create a safe place for Intellectual disabilities are able to gain independence and self-confidence within the workplace
- Trained and supervised new staff to meet high performance standards
- Demonstrated strong leadership skills by managing and motivating team members to increase productivity
- Led and trained lower-skilled employees, enforcing safe and productive work procedures
- Worked closely with management to coordinate daily staffing needs
- Provided excellent customer service to ensure satisfaction with products and services
- Identified and reported violations or potential hazards to optimize safety
- Monitored employee performance and provided constructive feedback for improvement.
RESIDENTIAL SERVICE DIRECTOR/QIDP/CASE MANAGER 11
Francis House DD Homes Network
US
08.2021 - 08.2022
- QIDP-Position as an Qualified Intellectual Disability Professional Case Manager and serving as patient advocates to support, guide and coordinate care for patients and families and caregivers as they navigate their health and wellness journey through life
- Screening Assessing, Evaluating Risk as well as outcome Managing intakes, needs assessments, service planning
- Maintain confidentiality of all individuals' documents
- Resolved escalated customer complaints and disputes swiftly, ensuring compliance with relevant laws or regulations
- Managed large teams of service personnel, ensuring exceptional customer service and satisfaction
- Maintained high level of professionalism by cultivating strong relationships with internal stakeholders, vendors, and customers
- Collaborated with cross-functional teams to develop marketing strategies, increasing revenue growth opportunities
- Analyzed customer feedback data to identify areas for improvement in quality of services
- Supervised day-to-day operations of Service Department, including personnel scheduling, assigning tasks, monitoring progress, evaluating performance, and providing feedback
- Provided continuous feedback on how to improve processes and customer satisfaction within each facility to the State of Illinois and department of human services
- Monitored progress of projects, identified areas for improvement and implemented corrective action plans when necessary.
TEACHER IN SPECIAL EDUCATION
Proviso Area-PAEC Center High School
US
03.2018 - 08.2021
- Administered diagnostic tools to help classroom teacher aid / paraprofessionals in understanding unique needs of each adult
- Work directly with Principal and administrative duty also tasks in organized their daily function in the classroom
- Work with adults students with specialized needs to with Intellectual disability accomplish tasks and build practical skills
- Collaborated with conventional education instructors across multiple departments to optimize student learning
- Fostered positive and trusting relationships with adult students to increase engagement
- Conducted large groups and individual classroom activities with students based on differentiated learning needs
- Developed interesting and interactive learning methods tailored to help adults students with individual needs
- Encouraged adult's student empathy of others to build confidence and improve self-image
- Established and communicated clear objectives for lessons, units and projects to adult's students and parents
- Facilitated functional life skills development in adult's students with autism and down-syndrome through explicit instruction and repetition to entrench skills
- Delivered specialized classroom instruction to students with developmental disorders.
ELEMENTARY TEACHER IN BEHAVIORAL DISORDERS
AUStaff -Behavioral Staffing
US
06.2011 - 03.2018
- Collaborated with conventional education instructors across multiple departments to optimize student learning behavioral in an Inclusion classroom
- Worked with autistic and down-syndrome students with specialized needs to accomplish tasks and build practical skills ages 7 through 16 years old
- Collaborated with conventional education instructors across multiple departments to optimize student learning disabilities
- Conducted small group and individual classroom activities with students based on differentiated learning needs within the classroom setting
- Developed interesting and interactive learning methods tailored to help students with individual needs
- Encouraged student empathy of others to build confidence and improve self-image and awareness of themselves and how to communicate with others
- Established and communicated clear objectives for lessons, plans and activities to students and parents
- Delivered specialized classroom instruction to students with developmental disorders
- Transitioned students across grade levels through careful planning and preparation
- Eliminated learning gaps and instructed students by using teaching aids and motivational strategies
- Implemented specialized tests to evaluate literacy performance
- Developed IEP to leverage developmental practices and educational theories to achieve educational objectives
- Administered minor first aid to injured students and notified school nurse to render additional aid
- Offered students personalized educational, behavioral and emotional support.
Education
COMPLETED COURSEWORK TOWARDS BA IN APPLIED BEHAVIORAL SCIENCE (ANALYSIS) -
National Louis University
COMPLETED COURSEWORK TOWARDS ASSOCIATE OF APPLIED SCIENCE IN SPECIAL EDUCATION -
Malcolm X College
Skills
- Behavioral/cognitive skills development
- Social skills development
- Competent in Smartboard technology
- Mastery of intellectual disabilities in adult behavioral
- In-depth knowledge of autism and down-syndrome-Adults
- Working collaboratively
- Computer skills
- Clerical
- Good communication skills
- Conflict resolution
- Stress management
- Training and development
- Effective communication
- Effectively listening
Certification
- Food Safe Serve Certification
- QIDP/Qualified Intellectual Disability Professional
Affiliations
- Once a month going to the Botanical Garden for the whole day and enjoying the events that they offers also walking around the whole park seeing the sites. I go to Chicago to the Field Museum of science and Industry also enjoy the Natural History from century ago.
Languages
English
Professional
Accomplishments
- Accomplished an Associate of Applied Science in Special Education
- Accomplished an Bachelor Degree in Applied Behavioral Science & (Analysis) at a NLU-University
- Achieved a Certification from ServSafe Food Handler and the Pleasures of Feeding over 1300 Troops for Lunch and Dinner for the pass two years. It's has been very rewarding giving back to the US-Naval Base in GreatLakes
- Qualified Intellectual Disability Professional (QIDP) and too had Thrive over years of Public Service has enhanced my own abilities to had work with many differences of individuals
- In Education as well as the Grammer School and High School
Timeline
CREW LEADER
Goodwill Industries Of Southeastern Wisconsin Inc.
08.2022 - Current
RESIDENTIAL SERVICE DIRECTOR/QIDP/CASE MANAGER 11
Francis House DD Homes Network
08.2021 - 08.2022
TEACHER IN SPECIAL EDUCATION
Proviso Area-PAEC Center High School
03.2018 - 08.2021
ELEMENTARY TEACHER IN BEHAVIORAL DISORDERS
AUStaff -Behavioral Staffing
06.2011 - 03.2018
COMPLETED COURSEWORK TOWARDS BA IN APPLIED BEHAVIORAL SCIENCE (ANALYSIS) -
National Louis University
COMPLETED COURSEWORK TOWARDS ASSOCIATE OF APPLIED SCIENCE IN SPECIAL EDUCATION -
Malcolm X College
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