Karen Weible - Lewis
Henderson,NV
Summary
Polite and positive communicator with exceptional telephone etiquette. Prioritizing client needs and medical care with providers within the VA. Offering support to caregivers, families and veterans. Critical thinking when staffing and dealing with patient issues. Easily adaptable to high-pressure, dynamic situations with a professional attitude.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Client Care Manager - Full Time
Home Instead
10.2013 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients. Using WellSky, Sales Force software for client records.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained over 120 client files with sales contracts, records of client interactions, client notes, scheduling, knowledge of medical terminology and critical thinking.
- Ability to work independently off sight, set priorities and organize tasks, ensuring compliance with enforced policies, and regulations guided by company and state.
- Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with clients and co-workers.
- Able to collaborate and communicate effectively with all medical staff employees to make sure personal goal and medical care is met.
Billing Specialist -Full Time
Retina Consultants Of Nevada
05.2002 - 08.2006
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Responded to customer concerns and questions on daily basis. On average 50 emails and over 100 calls daily. Assisted in scheduling multiple doctors schedules.
Lead Server - Full Time
Marie Callender's Restaurant & Bakery
04.1997 - 07.2001
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Education
Some College (No Degree) - Medical Insurance Billing And Coding
Las Vegas College
Las VegasHigh School Diploma -
Vo Tech High School
Henderson, NV06.1997
Skills
- Operational Efficiency
- Confidentiality Requirements
- Customer Inquiries
- Client Retention
- Sales Contracts
- Staff Meetings
- Scheduling/Client Care
- Individualized Care Plans
- Organizational Systems
- Safety Protocols
- Creative Thinking
- Quality Assurance
Certification
- Current CPR certification
- Culture Competency Training
- Medical Billing/Coding Certificate
Timeline
Client Care Manager - Full Time
Home Instead
10.2013 - Current
Billing Specialist -Full Time
Retina Consultants Of Nevada
05.2002 - 08.2006
Lead Server - Full Time
Marie Callender's Restaurant & Bakery
04.1997 - 07.2001
Some College (No Degree) - Medical Insurance Billing And Coding
Las Vegas College
High School Diploma -
Vo Tech High School
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