SQL, Quickbooks
Karen Weidner
NY
Summary
Motivated professional with a diverse background in customer service, retail sales, and merchandising. Strong analytical, solution-oriented, and communication skills. Adaptable and thrives in both individual and team-based situations. Builds strong relationships and provides high-level customer service. Committed to ensuring customer satisfaction by delivering exceptional service and unmatched support. Proficient in utilizing customer service best practices and exploring different solutions to address customer needs effectively. Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Employs service-oriented behaviors and understands customer desires to enhance experiences and build loyalty through customized solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
PDMI
11.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Maximus
04.2021 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Rome Catholic
Rome NY06.2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Customer Relations
- Payment Processing
- Complaint Handling
- Conflict Resolution
- Scheduling
- Call Center Operations
- Follow-up skills
- Appointment Scheduling
- Documentation
- Data Collection
- Administrative Support
- Customer Relationship Management (CRM)
- De-Escalation Techniques
Data entry
Critical thinking
Active listening
Customer relations
Problem resolution
Complaint handling
Complaint resolution
Payment processing
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Call management
Paperwork processing
Product knowledge
Microsoft outlook
Microsoft Excel
Customer service
Microsoft Office Suite
Conflict resolution
Client relations
De-escalation techniques
Data collection
Information security
Computer proficiency
Multi-line phone talent
Research
Reading comprehension
Accomplishments
Google IT support Specialist Certificate
Certification
IT Support Certificate, Coursera, 07/2023
Profileofqualifications
- Conferred with customers by telephone or in person to provide information about products or services.
- Kept records of customer interactions or transactions, recording details of
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determined charges for services requested, collect deposits or payments, or arrange for billing.
- Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Referred unresolved customer grievances to designated departments for further investigation.
- Resolved customers' service or billing complaints by performing activities such as refunding money, or adjusting bills
- Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.
- Reviewed claims adjustments with dealers, examining parts claimed to be defective.
- Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Obtained and examined all relevant information to assess validity of complaints and to determine possible causes.
Affiliations
- Society of Women Engineers
- International Honor Society and Possess Certificate and Long Life Member
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Interests
Computer IT Desk Support, STEM Program, Computer Science
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Customer Service Representative
PDMI
11.2021 - 02.2022
Customer Service Representative
Maximus
04.2021 - 07.2021
High School Diploma -
Rome Catholic
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