Karen Weidner
North Utica,US
Summary
Detail-oriented Virtual Data Entry Operator with over a year of experience in customer service. Proven ability to manage high-pressure situations while enhancing customer satisfaction and loyalty. Successfully handled up to 50 escalated calls daily, utilizing strong communication skills and attention to detail. Committed to efficiency and accuracy, ready to contribute value by providing exceptional data handling and support in a remote work environment.
Professional writer with solid foundation in content creation, editing, and publishing. Proven track record of delivering high-quality work while fostering team collaboration and adapting to changing needs. Skilled in research, writing, and project management with focus on achieving measurable results. Known for reliability, strong communication skills, and proactive approach to problem-solving.
Overview
5
5
years of professional experience
Work History
Market Research Contributor
Branded Surveys
08.2025 - Current
- Provided detailed feedback on a wide range of topics for market research studies
- Applied analytical reasoning and strong written communication to complete surveys
- Managed time effectively across multiple survey opportunities
Customer Service Representative
PDMI
11.2021 - 02.2022
- Effectively managed high-stress situations while upholding professionalism and efficiently resolving disputes.
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Elevated overall customer satisfaction by swiftly addressing concerns and delivering accurate information.
- Orchestrated the handling of escalated calls, ensuring satisfactory resolutions for both customers and the company, managing an average of 50 calls in the queue each day using dual monitors to streamline navigation.
Customer Service Representative
Maximus
04.2021 - 07.2021
- Addressed customer complaints with empathy, significantly boosting loyalty and encouraging repeat business.
- Efficiently handled escalated calls, achieving satisfactory resolutions for both customers and the company.
- Enhanced customer satisfaction by promptly resolving concerns and delivering accurate information.
- Cultivated rapport with customers through active listening, leading to improved retention rates and positive feedback.
- Maintained meticulous records of customer interactions, ensuring proper follow-up and issue resolution.
- Guided customers in navigating the company website and placing online orders, thereby improving their overall user experience. Facilitated inter-departmental escalations to promote customer retention rates.
- Adapted proactively and positively to rapid changes.
Education
High School Diploma -
Rome Catholic
Bachelor's Degree - undefined
College of Saint Joseph
Skills
- Time management
- Customer Relationship Management (CRM)
- Customer Service
- Phone Etiquette
- Microsoft Dynamics CRM
- Community engagement
- Video editing
- Brand awareness
- Content strategy
- Strong research skills
- Customer service
- Problem-solving
- Problem-solving abilities
Timeline
Market Research Contributor
Branded Surveys
08.2025 - Current
Customer Service Representative
PDMI
11.2021 - 02.2022
Customer Service Representative
Maximus
04.2021 - 07.2021
Bachelor's Degree - undefined
College of Saint Joseph
High School Diploma -
Rome Catholic