Karen OrtegA
Marathon,FL
Summary
Adaptable Manager offers 19 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Personable and dedicated Customer Service Representative with extensive experience in affordable housing industry, mostly with LIHTC. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
RTY MANAGER
AGPM
MARATHON, FL
05.2005 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted quality, timely performance feedback and performance appraisals.
Education
Associate of Arts - BUSINESS
BUCKS COUNTY COMMUNIT COLLEGE
Newtown, PA04-1983
Skills
Accomplishments
- Property of the Year for 7 years.
- Highest occupancy rate in company for 10+ years.
- Numerous Awards
Timeline
RTY MANAGER
AGPM
05.2005 - Current
Associate of Arts - BUSINESS
BUCKS COUNTY COMMUNIT COLLEGE
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