Summary
Overview
Work History
Education
Skills
Timeline
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Karen Weller

Aspers

Summary

Dynamic professional with a strong work ethic and excellent communication skills, experienced at Wellspan in enhancing patient satisfaction and operational efficiency. Proven ability to manage high call volumes and maintain confidentiality while utilizing Epic for patient registration.

Overview

32
32
years of professional experience

Work History

Behavioral Health Scheduler

Wellspan
09.2022 - 07.2023
  • Provided excellent patient service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential patients.
  • Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
  • Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.

Food Service Supervisor

Wellspan
10.2015 - 09.2022
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Established and managed team schedules and shift assignments.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Oversaw training of more than 30 team members.
  • Reviewed and approved employee schedules and timesheets.

Food Service Director

Homewood at Plum Creek
04.1991 - 02.2014
  • Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
  • Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
  • Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
  • Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
  • Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
  • Developed strategies for minimizing waste during food preparation processes by utilizing proper portioning techniques and reusing ingredients when appropriate.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Achieved cost savings by negotiating contracts with suppliers, reducing food waste, and streamlining operations when possible.
  • Improved customer satisfaction by implementing new menu options and providing excellent food presentation.
  • Collaborated with other departments to develop cross-functional partnerships that improved overall facility operations and efficiency.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw training of more than 50 team members.

Education

Associate of Arts - Dietetics

Harrisburg Area Community College
Harrisburg, PA
05-1987

Skills

  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic
  • Medical terminology
  • Telephone etiquette
  • Epic
  • Patient registration
  • Excellent communication
  • Excel spreadsheets
  • Multitasking Abilities
  • Teamwork
  • Time management

Timeline

Behavioral Health Scheduler

Wellspan
09.2022 - 07.2023

Food Service Supervisor

Wellspan
10.2015 - 09.2022

Food Service Director

Homewood at Plum Creek
04.1991 - 02.2014

Associate of Arts - Dietetics

Harrisburg Area Community College

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Karen Weller