Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Karen Welter

Chicago,IL

Summary

Attentive Customer Service Representative with years of achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Overview

32
32
years of professional experience

Work History

Airline Customer Service Agent

Southwest Airlines
Chicago, IL
11.2022 - 04.2023
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Patient Service Coordinator

Northside Audiology Group, Inc.
Chicago, IL
04.2021 - 04.2022
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Used BluePrint Solutions to process and post personal checks, credit card, incoming cash receivables and care credit transactions.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.

Receptionist -Temp-Job

Trim-Tex Inc.
Lincolnwood, IL
11.2019 - 01.2020
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Kept up-dated records of all business associates by entering into company computer system.
  • Routed incoming mail and packages to relevant personnel without delay.
  • Kept reception area clean and neat to give visitors positive first impression.

Customer Service Representative

Alaska Airlines
Chicago, IL
05.2019 - 10.2019
  • Assisted passengers at ticket counter and gate by issuing tickets, checking baggage and seat assignments for 100 passengers daily
  • Resolved customer requests, questions and complaints by analyzing individual situations and applying best practice procedures
  • Used booking system to create airline tickets and boarding passes
  • Operated intercom to update passengers regarding flight activity
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage

Customer Service Representative (Temp)

Avery Dennison
Niles, IL
10.2018 - 01.2019
  • Learned, referenced and applied product knowledge
  • Checked accuracy and integrity of sales orders minimizing errors
  • Answered inquiries and addressed accordingly. Assisted management to resolve escalated issues ensuring client satisfaction
  • Accurately entered numerical data into system in timely manner

Call Center Support Representative

FTD
Downers Grove, IL
11.2017 - 11.2018
  • Answered 100+ calls daily and addressing all customer inquiries
  • Managed client accounts and updated databases
  • Successfully applied multiple customer service and administrative tasks to promptly resolve customer issues
  • Responsible for training new agents

Customer Service Representative

United Airlines
Chicago, IL
04.1991 - 10.2016
  • Provided customers with best deals and immediate service options, successfully negotiating sales and improving customer satisfaction
  • Managed payments of cash, credit, debit cards, travel vouchers and handled sensitive information with professionalism and discreteness
  • Responded to clients' questions, issues, and complaints in timely manner and found appropriate solutions when needed
  • Exceeded sales by offering consultation on products and services and applying customer service and up-selling techniques
  • Helped passengers requiring special assistance

Education

Associate Of Liberal Arts -

Wilbur Wright College
Chicago, IL
06.1980

Skills

  • People-oriented
  • Cross functional collaboration
  • Strong conflict resolution skills
  • Data entry/order management
  • VIP client service expert
  • Training and development
  • Communicating to Patients and Families
  • Resolving Problems
  • Evaluating Quality of Care
  • Registration and Scheduling
  • Attention to Detail

Accomplishments

  • Chosen for specialized VIP service training at Walt Disney World Institute

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Airline Customer Service Agent

Southwest Airlines
11.2022 - 04.2023

Patient Service Coordinator

Northside Audiology Group, Inc.
04.2021 - 04.2022

Receptionist -Temp-Job

Trim-Tex Inc.
11.2019 - 01.2020

Customer Service Representative

Alaska Airlines
05.2019 - 10.2019

Customer Service Representative (Temp)

Avery Dennison
10.2018 - 01.2019

Call Center Support Representative

FTD
11.2017 - 11.2018

Customer Service Representative

United Airlines
04.1991 - 10.2016

Associate Of Liberal Arts -

Wilbur Wright College

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Karen Welter