KAREN WERGIN
Pierson,FL
Summary
Dynamic Clinical Coordinator at Advent Health Primary Care with a proven track record in enhancing patient satisfaction through personalized care coordination. Skilled in clinical documentation and staff development, I implemented efficient protocols that reduced wait times and improved service quality, fostering strong relationships with patients and multidisciplinary teams.
Clinical healthcare professional with strong background in coordinating patient care and managing clinical operations. Skilled in team collaboration, ensuring seamless communication among staff, and adapting to evolving healthcare needs. Proven expertise in workflow optimization, patient scheduling, and compliance with medical regulations. Known for fostering supportive environment and delivering high-quality results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CCMA- CLINICAL COORDINATOR
ADVENT HEALTH PRIMARY CARE
06.2012 - Current
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Implemented new policies and educated staff on changes.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Built strong relationships with patients and families for optimized care satisfaction.
- Oversaw compliance with healthcare regulations, ensuring clinic exceeded standards during audits.
- Improved patient satisfaction with personalized care coordination, leading to notable increase in positive feedback.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Proficient administrative skills registration, scheduling, insurance verification.
Education
GED -
DAYTONA STATE COLLEGE
Daytona Beach, FLMEDICAL ASSISITING
KEISER UNIVERSITY
Daytona Beach, FLSkills
- Staff scheduling
- Clinical leadership
- Clinical documentation
- Developing training programs
- Staff development
- Patient services management
- Patient confidentiality
- Infection control
- Medical records management
- Clinical supervision
- Patient care
- Multidisciplinary team collaboration
- HIPAA compliance
- Patient education
- Clinical instruction
- Patient records administration
- Records management
- Direct patient care
- Patient care planning
- Patient relations
- Care quality assessments
- Informed consent
- Clinical education
- Physical assessments
- Clinical inventory control
- Protocol adherence
- Computerized charting
- Patient admittance
- Appointment reminders
- Department supply management
- Patient flow coordination
- Clinical data collection
- Clinical staff support
- Administrative assistance
- Managing patient cases
- Form updating
- Patient safety monitoring
- Patient outreach
- Compliance with regulatory guidelines
- Critical thinking
- Patient education and counseling
- Medicare compliance
- Operational records maintenance
- Decision-making
- Basic life support for health care providers (BLS)
- Clinical quality program standards
- Personnel management
- Epic systems
- Certified in CPR/AED
- Quality control
- Patient safety
- HIPAA guidelines
- Loss prevention management
- Quality assurance controls
- Staff supervision
- Risk management
- Patient advocacy
- Schedule management
- Patient care assessment
Accomplishments
- Mentored junior staff on new laboratory equipment operation.
- Successfully transitioned facility to use of Athena and Epic .
- Supervised team of 4 staff members.
- Documented and resolved equipment and operator errors which led to efficient results for providers.
- Documented and resolved referrals and authorizations for numerous insurance's which led to effective medical care for our patients.
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- Certified Supply Chain Professional (CSCP)
- Florida Driver's License
Timeline
CCMA- CLINICAL COORDINATOR
ADVENT HEALTH PRIMARY CARE
06.2012 - Current
GED -
DAYTONA STATE COLLEGE
MEDICAL ASSISITING
KEISER UNIVERSITY
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