Karen Westerman
Oliver Springs,TN
Summary
Multi-talented Field Operations Manager proficient in leading teams, developing training and maximizing quality assurance. Demonstrated success in evaluating operations, determining problems and creating plans to improve operations. Offering 30 years of progressive experience. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
32
32
years of professional experience
Work History
Field Operations Manager
Citrus Pest Detection Program
Tulare
01.1992 - 09.2023
- Conducted regular staff meetings to ensure efficient workflow and compliance with safety regulations.
- Developed and monitored field operations budget, ensuring that financial goals were met.
- Assessed operational performance of field employees and provided feedback for improvement.
- Provided technical assistance to field personnel as required.
- Analyzed customer data to identify trends and areas needing improvement.
- Implemented best practices in order to maximize efficiency of operations.
- Coordinated the implementation of new policies, procedures, and processes across all field locations.
- Created reports detailing operational performance metrics on a weekly basis.
- Resolved customer complaints related to products or services delivered by the company's field operations team.
- Organized training sessions for new hires in order to ensure they are properly prepared for their roles.
- Maintained current knowledge of industry standards and regulatory requirements pertaining to the company's operations.
- Managed relationships with vendors providing goods or services used by the company's field operations team.
- Facilitated collaboration between various departments within the organization in order to streamline processes.
- Recruited, hired, trained, managed, evaluated, coached, disciplined, and terminated staff members as necessary.
- Engaged with customers onsite in order to gain better insight into their needs and expectations from our services.
- Collaborated with managers to assess needs and develop program plans.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Education
GED -
Visalia Adult School
Visalia, CA02-1994
Skills
- Staff Coordination
- Workplace Safety
- Safety Meetings
- Workflow Optimization
- Budget Development And Management
- Operational Improvement
- Employee Observations
- Field Research Engagement
- Policy Development
- Policies And Procedures Implementation
- Performance Reporting
- Managing Operations
- Staff Training
- Team Training And Development
Timeline
Field Operations Manager
Citrus Pest Detection Program
01.1992 - 09.2023
GED -
Visalia Adult School
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