Karen Wheelton
Stoke on Trent,Staffordshire
Summary
- Compassionate Dental Nurse/Receptionist of over 35 years, adept in the accurate, timely completion of dental support tasks. Providing personable customer care and meticulous instrument prep but looking for a change of occupation.
- Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
- Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
39
39
years of professional experience
Work History
Unpaid Carer
Carer for mother in law
Stoke-on-Trent, Staffordshire
12.2022 - Current
- Helping MIL with day-to-day activities while consistently encouraging independence and self-belief.
- Maintaining hygienic living environments through regular cleaning.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Helping MIL manage daily activities of living due to age and illness
Dental Nurse/Receptionist
Shelton Dental Centre
Stoke on Trent, Staffordshire
04.2008 - 11.2022
- Correctly prepare relevant dental instruments and equipment for accurate, timely treatment procedures.
- Keep the clinical areas and all equipment and instruments clean, tidy and sterile as appropriate and according to the practice’s health and safety and infection control procedures and manufacturers' instructions
- Provide chairside assistance, ensuring that the correct equipment is available
- Ensure the care and welfare of patients
- Accurately complete patient clinical records as directed
- Handle all substances in accordance with health and safety policies
- Ensure adequate stocks of materials and other items within the surgery
- Ensure computer/written records are accurately maintained and securely stored
- Attend refresher and update training for medical emergencies and CPR
- Liaised effectively between dentist and patients for clear communication.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Maintained tidy and organised reception area for professional appearance.
- Handled phone calls, resulting in effective communication with clients.
- Warmly greeted patients within seconds of arrival.
- Scheduled and amended hundreds of appointments for patients per day.
Learning Disability Support Carer
NHS Trust
Newcastle-under-Lyme, Staffordshire
11.2007 - 04.2008
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Kept detailed daily logs with care actions, patient behaviours and all incidents.
Dental Nurse
Johnson and Gray
Stoke on Trent, Staffordshire
09.1986 - 11.2007
- Provide chairside assistance, ensuring that the correct equipment is available
- Keep the clinical areas and all equipment and instruments clean, tidy and sterile as appropriate and according to the practice’s health and safety and infection control procedures and manufacturers' instructions
- Ensure the care and welfare of patients
- Accurately complete patient clinical records as directed
- Develop and file radiographs and change radiographic solutions as directed
Education
National Certificate NEBDN - Dental Nursing
Cauldon College
Stoke on Trent06.1990
GCE O level - English, Mathematics, Biology, Chemistry, Physics
Oakhill High School
Stoke on Trent06.1986
CSE - Computer Studies, French
Oakhill High School
Stoke on Trent06.1986
Skills
- Pick up new skills quickly
- Computer literacy
- Can work well in a team or quietly on own initiative
- Good communication skills
- Gentle patient care
- Loyal and discreet (maintain confidentiality)
- Medical records management
- Telephone skills
- Calm under pressure
Timeline
Unpaid Carer
Carer for mother in law
12.2022 - Current
Dental Nurse/Receptionist
Shelton Dental Centre
04.2008 - 11.2022
Learning Disability Support Carer
NHS Trust
11.2007 - 04.2008
Dental Nurse
Johnson and Gray
09.1986 - 11.2007
National Certificate NEBDN - Dental Nursing
Cauldon College
GCE O level - English, Mathematics, Biology, Chemistry, Physics
Oakhill High School
CSE - Computer Studies, French
Oakhill High School
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