Karen Whirledge
Mount Angel
Summary
Self-motivated nursing leader known for strong organizational skills and attention to detail. Committed to providing high-quality care while adapting to fast-paced environments and managing multiple responsibilities effectively.
Compassionate nursing professional with a proven track record in leading nursing teams, ensuring compliance with care standards, and enhancing patient satisfaction through effective communication and problem-solving.
Dedicated healthcare professional skilled in fostering teamwork and collaboration within multidisciplinary teams. Expertise in managing nursing operations, mentoring staff, and delivering compassionate patient care, contributing to improved health outcomes and operational efficiency.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
50
50
years of professional experience
Work History
Mt. Angel Health and Rehabilitation
Ensign
Mt. Angel, Oregon
03.2025 - 04.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
LPN Charge Nurse
Providence Benedictine Nursing Center
Mount Angel, OR
07.1999 - 02.2025
- Supervised nursing staff to ensure compliance with care standards and protocols.
- Coordinated patient care activities, enhancing communication among multidisciplinary teams.
- Conducted assessments to evaluate patient conditions and determine appropriate interventions.
- Developed and implemented care plans based on individual patient needs and preferences.
- Mentored junior nurses, fostering professional growth and adherence to best practices.
- Streamlined medication administration processes, improving accuracy and reducing errors.
- Led quality improvement initiatives aimed at enhancing patient satisfaction and outcomes.
- Managed daily operations of nursing unit, ensuring optimal staffing levels and resource allocation.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
- Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
- Served as charge nurse, caring for patients with serious illnesses.
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
- Provided compassionate end-of-life care, supporting patients and their families through difficult times.
- Promoted continuity of care by thoroughly documenting shift-to-shift communication in nursing reports.
- Promoted patient independence by teaching self-care skills and explaining conditions and medications.
- Managed complex wound care cases, applying advanced knowledge of wound healing principles to achieve optimal results.
- Developed strong relationships with patients'' families, keeping them informed of progress reports and collaborating on decisions regarding their loved ones'' healthcare plans.
- Assisted physicians during procedures, demonstrating strong clinical knowledge and attention to detail for successful outcomes.
- Maintained accurate medical records in accordance with established protocols, ensuring confidentiality of sensitive information at all times.
- Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Updated patient medical records with services provided, health conditions, and response to treatments using [Software].
- Implemented evidence-based nursing practices to improve patient health and maintain compliance with regulatory standards.
- Improved infection control measures by closely monitoring staff adherence to proper hand hygiene protocols.
- Collaborated with interdisciplinary team members to optimize patient outcomes and deliver high-quality care.
- Served as a mentor to new nurses, fostering a positive work environment and promoting professional growth.
- Streamlined medication administration processes for improved accuracy, reducing medication errors and ensuring patient safety.
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
- Evaluated staff performance through regular assessments, identifying areas for improvement and facilitating professional development opportunities.
- Increased patient satisfaction scores by consistently providing exceptional customer service and addressing concerns promptly.
- Enhanced staff morale by fostering a supportive work environment, recognizing outstanding performance, and addressing concerns effectively.
- Achieved successful unit leadership by providing quality nursing care to 18 to 22 patients per day in 22 bed unit.
Certified Nursing Assistant
Providence Benedictine Nursing Center
Mount Angel, OR
02.1995 - 07.1999
- Assisted patients with daily living activities to promote independence and enhance overall well-being.
- Monitored vital signs and documented changes to ensure timely interventions by healthcare team.
- Collaborated with nursing staff to develop personalized care plans that addressed patient needs effectively.
- Educated patients and families on health management strategies to improve understanding and compliance.
- Trained and mentored new nursing assistants in protocols, procedures, and best practices for patient care.
- Streamlined workflows by implementing efficient scheduling practices, reducing wait times for patients.
- Advocated for patient needs during interdisciplinary meetings to enhance care quality and outcomes.
- Evaluated resident conditions regularly, adjusting care approaches based on observed changes in health status.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of 5+ residents under long-term care.
- Supported needs of 5+ residents under long-term care.
Certified Nursing Assistant
Benedictine Nursing Center
Mount Angel, OR
11.1989 - 02.1995
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Supported needs of 5+ residents under long-term care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Assisted patients with daily living activities to promote independence and enhance overall well-being.
- Monitored vital signs and documented changes to ensure timely interventions by healthcare team.
- Collaborated with nursing staff to develop personalized care plans that addressed patient needs effectively.
- Educated patients and families on health management strategies to improve understanding and compliance.
- Trained and mentored new nursing assistants in protocols, procedures, and best practices for patient care.
- Streamlined workflows by implementing efficient scheduling practices, reducing wait times for patients.
- Advocated for patient needs during interdisciplinary meetings to enhance care quality and outcomes.
- Evaluated resident conditions regularly, adjusting care approaches based on observed changes in health status.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Janitor
Mount Angel School District
Mount Angel, OR
11.1983 - 03.1987
- Maintained cleanliness across school facilities, ensuring safe and hygienic environments for students and staff.
- Operated industrial cleaning equipment to efficiently manage large areas, improving overall cleanliness standards.
- Assisted in scheduling routine maintenance tasks, optimizing workflow and reducing downtime for cleaning operations.
- Trained new janitorial staff on safety protocols and effective cleaning techniques, fostering a knowledgeable team environment.
- Inspected facilities regularly to identify maintenance needs, contributing to proactive upkeep of school premises.
- Collaborated with administration to develop cleaning schedules aligned with school activities, enhancing operational efficiency.
- Oversaw inventory management of cleaning supplies, ensuring availability and cost-effectiveness in procurement processes.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained floor cleaning and waxing equipment.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Enhanced building safety through regular inspection and repairs.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Checked in and stocked inventory throughout facility.
- Reported damages and hazardous conditions to management for further action.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Moved furniture for cleaning and set up for special events.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Reported vandalism or other damage to property to supervisor.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Operated buffers and burnishers to clean and polish floors.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.-
Bartender
Abbey’s Pizza
Woodburn, OR
04.1981 - 11.1983
- Managed bar inventory, ensuring timely restocking of essential supplies.
- Implemented efficient workflow processes to improve service speed during peak hours.
- Fostered positive customer relationships, promoting repeat business through exceptional service.
- Monitored compliance with health and safety regulations in beverage preparation areas.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Completed requisitions to maintain required stock par levels.
Housekeeper
Mount Angel Towers
Mount Angel, OR
01.1977 - 03.1980
- Supervised daily cleaning operations to ensure high standards of cleanliness and hygiene.
- Trained new staff on proper cleaning techniques and safety protocols.
- Implemented efficient cleaning schedules to optimize workflow and resource allocation.
- Conducted regular inspections to maintain compliance with health and safety regulations.
- Collaborated with management to develop strategies for improving overall guest satisfaction through cleanliness.
- Maintained inventory of cleaning supplies, ensuring availability and cost-effectiveness.
- Provided feedback for continuous process improvement in housekeeping practices.
- Mentored junior staff, fostering a culture of teamwork and excellence in service delivery.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Waitress
Dunkin' Donuts
Salem, OR
06.1976 - 01.1977
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Assisted in training new staff on menu offerings and service standards for consistency.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Developed strategies to upsell products, contributing to increased sales revenue during shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
Education
Associate of Science - Nursing
Chemeketa Community College
Salem, OR07.1999
High School Diploma -
John F. Kennedy High School
Mount Angel, OR05.1976
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
Timeline
Mt. Angel Health and Rehabilitation
Ensign
03.2025 - 04.2026
LPN Charge Nurse
Providence Benedictine Nursing Center
07.1999 - 02.2025
Certified Nursing Assistant
Providence Benedictine Nursing Center
02.1995 - 07.1999
Certified Nursing Assistant
Benedictine Nursing Center
11.1989 - 02.1995
Janitor
Mount Angel School District
11.1983 - 03.1987
Bartender
Abbey’s Pizza
04.1981 - 11.1983
Housekeeper
Mount Angel Towers
01.1977 - 03.1980
Waitress
Dunkin' Donuts
06.1976 - 01.1977
Associate of Science - Nursing
Chemeketa Community College
High School Diploma -
John F. Kennedy High School