Karen Whisker
Wheatfield,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support.
Overview
34
34
years of professional experience
Work History
Administrative Assistant
Horizon Health Services
10.2007 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Processed all incoming payments from customers, outside vendors and State and Local Government's.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Designed business cards and placed orders for all of the agency.
Day Habilitation Assistant
Opportunities Unlimited Of Niagara
05.2006 - 10.2007
- Enhanced client engagement by developing individualized habilitation plans tailored to their unique needs and goals.
- Improved daily living skills of clients through consistent support and guidance in various activities, promoting independence and self-sufficiency.
- Collaborated with interdisciplinary team members to ensure comprehensive care for clients, contributing to overall wellbeing.
- Assisted clients in achieving personal goals by providing encouragement, motivation, and positive reinforcement during skill-building exercises.
- Supported clients'' physical health through assistance with personal hygiene tasks and administration of prescribed medications as needed.
- Managed challenging behaviors effectively by implementing appropriate de-escalation techniques, minimizing disruptions within the therapeutic environment.
School Secretary Substitute
Niagara Wheatfield Central School District
01.2002 - 11.2002
- General Office duties including phones, filing, faxing and parent/student class scheduling.
Account Executive
Hale Northeastern, Inc.
05.1990 - 06.2000
- Responsible for management and facilitation of all aspects pertaining to trade show, convention and special event functions.
- Met with clients to determine event needs, tasks, costs and external groups including unions, electricians, trucking companies and hotels.
- Maintained accurate records of expenses to ensure costs were within budget.
Education
High School Diploma -
Kenmore West Senior High School
Buffalo, NYSkills
- Team Player
- Always willing to help out others`
- Providing great customer service
- Pride in proofreading
- Professional proven knowledge as administrative assistant
- Excellent time management skills
- Ability to multi-task
Timeline
Administrative Assistant
Horizon Health Services
10.2007 - Current
Day Habilitation Assistant
Opportunities Unlimited Of Niagara
05.2006 - 10.2007
School Secretary Substitute
Niagara Wheatfield Central School District
01.2002 - 11.2002
Account Executive
Hale Northeastern, Inc.
05.1990 - 06.2000
High School Diploma -
Kenmore West Senior High School
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