Karen White
Spokane,WA
Summary
Results-oriented Director of Operations for CenterWell Home Health, the nation's largest home health company. 14 years experience leading a variety of teams and ensuring compliance with all Medicare home health regulations. Demonstrated ability to work successfully with a variety of specialties including clinicians, providers, sales, and executive leadership. Exceptional communication skills ensuring high team stability and engagement, cohesiveness and low employee turnover. Demonstrated success in turnover reduction of 6 individual home health branches; 4 out of 6 branches with current 4.0-5.0 CMS starts for clinical quality.
Overview
32
32
years of professional experience
Work History
Area Director of Operations
CenterWell Home Health
Spokane, WA
12.2019 - Current
- Direct oversight responsibility of 7 individual home health branches in Inland NW and the Seattle area.
- Set goals and expectations for direct reports using a performance review process, holding staff accountable.
- Successful promotion of 4 branch clinical leaders to Executive Directors.
- Branch Director turnover 0% for last 3 years.
- Maintained CMS star rating of 4.5-5 for 5/6 locations.
- Improved 60-day hospitalization in 6/6 locations to sustain 4-5 CMS star ratings.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Worked with the management team to develop operational goals aligned with business strategy.
- Established operational guidelines and identified opportunities for improvement.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
Executive Director
CenterWell Home Health (Formerly Gentiva/Kindred)
Liberty Lake, WA
01.2010 - 12.2019
- Sustained lowest employee turnover in Region (8-10%) from 2012-2017.
- Oversaw successful integration of 2 EMR's.
- Maintained successful and deficiency-free Medicare surveys for 3 locations.
- Operational excellence for 2 home health locations with patient census ranging from 150 to 450.
- Sustained EBITDA growth for 3 years
- Direct oversight of the central intake team
Case Manager
St. Lukes Rehabilitation Institute
Spokane, WA
09.2008 - 01.2010
- Functioned as both internal (utilization review) and external (screen for medical necessity) case manager in acute rehab facility.
- Demonstrated the ability to successfully collaborate with physicians, nurses and patients to ensure the best and most appropriate care at within the care continuum.
Assistant Manager Surgery Admit Unit
Sacred Heart Medical Center & Children's Hospital
Spokane, WA
01.2006 - 09.2008
- Ensured accurate and efficient pre surgery admissions for main OR.
- Ensured meet or exceed daily KPI's
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
Registered Nurse
Sacred Heart Medical Center & Children's Hospital
Spokane, WA
05.1992 - 09.2006
- Bedside RN and charge RN for 40-bed neuroscience/telemetry floor
- Assessed, planned, implemented, and evaluated nursing care for assigned patients.
- Administered medications and treatments according to physician orders.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Evaluated the effectiveness of interventions through ongoing assessment of patient responses.
Education
MBA - Healthcare Administration
Western Governors University
Salt Lake City, UT05-2024
Bachelor of Science - Nursing
Washington State University
Pullman, WA05.1992
Bachelor of Arts - Business Administration
Eastern Washington University
Cheney, WA09.1988
Skills
- Process Improvement
- Strategic Planning and Execution
- Customer Service Excellence; both internal and external
- Conflict Resolution
- Operations Management
- Staff Development
- Team Building and Leadership
- Medicare Operations
- Teamwork and Collaboration
- Exceptional Verbal and Written Communication
- P&L Management
- Data-driven decision-making
- Resource Allocation
Timeline
Area Director of Operations
CenterWell Home Health
12.2019 - Current
Executive Director
CenterWell Home Health (Formerly Gentiva/Kindred)
01.2010 - 12.2019
Case Manager
St. Lukes Rehabilitation Institute
09.2008 - 01.2010
Assistant Manager Surgery Admit Unit
Sacred Heart Medical Center & Children's Hospital
01.2006 - 09.2008
Registered Nurse
Sacred Heart Medical Center & Children's Hospital
05.1992 - 09.2006
MBA - Healthcare Administration
Western Governors University
Bachelor of Science - Nursing
Washington State University
Bachelor of Arts - Business Administration
Eastern Washington University
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