Karen White
Tacoma,WA
Summary
Versatile and dynamic professional with a robust background in administrative and customer service roles, notably at Clover Park School District. Excelled in streamlining operations and enhancing organizational workflow, leveraging exceptional Microsoft Office proficiency and communication skills. Proven track record in fostering customer satisfaction and operational efficiency, with a keen focus on achieving results. Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Assistant
Clover Park School District
Lakewood, WA
08.2024 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Monitored and directed work of lower-level clerks.
Office Assistant
Bethel School District
Spanaway, WA
08.2024 - Current
- Managed daily office operations and maintained a clean and efficient workspace.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Cafe Associate
MultiCare Health System
Tacoma, WA
05.2023 - Current
- Serving patients and customers in cafe
- Documented orders and processed transactions for available drinks and beverages.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Operated cash register to process payments from customers.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained safe food handling practices to prevent germ spread.
- Trained new employees on operating procedures, product knowledge and customer service techniques.
Cashier/Customer Service
McDonald's
Tacoma, WA
12.2017 - 04.2024
- Performed other duties as assigned by management.
- Answered customers' questions and provided information on store procedures or policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers promptly and responded to questions.
Caregiver
Consumer Direct Care Network
Federal Way, WA
02.2022 - 11.2023
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Built strong and trusting rapport with clients and loved ones.
Cashier and Customer Service
Walmart
Federal Way, WA
07.2022 - 08.2023
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Discounted purchases by scanning and redeeming coupons.
- Processed sales transactions to prevent long customer wait times.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Retail Sales Associate
JCPenney
Tukwila, WA
04.2019 - 03.2023
- Cash handling and retail customer service
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Kept informed about new products arriving at the store on a regular basis.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Barista/Cashier/Customer Service
Starbucks
Bellevue, WA
09.2019 - 01.2023
- Cashering, Customer Service
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Described menu items to customers and suggested appealing products.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Created complex, hand-crafted beverages based upon customer preferences.
Airport Cruise Line Agent
Metro Cruise Services
SeaTac, WA
06.2017 - 09.2019
- Greet passengers to their hotel and ship destination
Custodian/Janitor
Bellevue Club
Bellevue, WA
02.2019 - 03.2019
- Help maintain trash and bathrooms
- Cleaned building floors by sweeping, mopping or vacuuming.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Package Handler
FedEx Express
SeaTac, WA
09.2018 - 02.2019
- Package Sorter
Merchandiser
SAS Retail Services
Orange, CA
07.2017 - 11.2017
- Resets, move shelf
Shift Leader/Cashier
Arco AmPm
Tacoma, WA
12.2016 - 05.2017
- Cashier and shift leader
Inventory Specialist
WIS International Inventory
Tacoma, WA
04.2016 - 09.2016
- Inventory contracted with stores
- Developed and implemented effective inventory control systems.
Office Assistant
Fayetteville State University
Fayetteville, NC
06.2003 - 08.2003
- Answer phone calls and helping with delivery mail
- Summer job
- Managed daily office operations and maintained a clean and efficient workspace.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Developed organizational filing systems for confidential customer records and reports.
Education
Diploma -
Grays Creek High
Hope Mills, NC05-2005
Skills
- Microsoft Office
- Customer Service
- Crew Member
- Food Service
- Food Prep
- Warehousing
- Picker Packer
- Unloading
- Loading
- Cashiering
- Barista Experience
- Hospitality Experience
- Coffee Experience
- Custodial Experience
- Food Handling
- POS
- Retail Sales
- Serving Experience
- Shift Management
- Commercial Cleaning
- Cleaning Experience
- Food Safety
- Front desk
- Analysis skills
- Host/Hostess
- Cash Handling
- Banking
- Data collection
- Customer support
- Fraud
- Typing
- Hotel experience
- Documentation review
- Clerical experience
- Financial services
- Sales
- Cash register
- Guest services
- Merchandising
- Windows
- Accounting
- Computer skills
- Communication skills
- Data entry
- QuickBooks
- Accounts payable
- Microsoft Excel
- Microsoft Powerpoint
- Accounting software
- Microsoft Outlook
- Call handling
Certification
Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Office Assistant
Clover Park School District
08.2024 - Current
Office Assistant
Bethel School District
08.2024 - Current
Cafe Associate
MultiCare Health System
05.2023 - Current
Cashier and Customer Service
Walmart
07.2022 - 08.2023
Caregiver
Consumer Direct Care Network
02.2022 - 11.2023
Barista/Cashier/Customer Service
Starbucks
09.2019 - 01.2023
Retail Sales Associate
JCPenney
04.2019 - 03.2023
Custodian/Janitor
Bellevue Club
02.2019 - 03.2019
Package Handler
FedEx Express
09.2018 - 02.2019
Cashier/Customer Service
McDonald's
12.2017 - 04.2024
Merchandiser
SAS Retail Services
07.2017 - 11.2017
Airport Cruise Line Agent
Metro Cruise Services
06.2017 - 09.2019
Shift Leader/Cashier
Arco AmPm
12.2016 - 05.2017
Inventory Specialist
WIS International Inventory
04.2016 - 09.2016
Office Assistant
Fayetteville State University
06.2003 - 08.2003
Food Handler Certification
Diploma -
Grays Creek High
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