Karen White
Leeds,AL
Summary
Results-driven professional seeking a position that leverages extensive knowledge and skills to drive organizational success.
Brings positive attitude and commitment to continuous learning and growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Overview
22
22
years of professional experience
Work History
Wealth Management Middle Office Specialist- NRRE Operations
Regions Bank
Hoover, AL
06.2023 - Current
- Post incoming revenue payments via email requests, ACH, wire or mail.
- Process the upfeed (transferring payment file to accounts) and balance along with exceptions
- Generate and mail monthly statements
- Process Cash Requirements -bill payment processing and balancing
- Generate tax file processing and payments
- Set up CUSIP accounts
- General support to Trust Relationship Specialists
- Managed daily office operations, ensuring efficiency and compliance with bank policies.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
Bank Operations Deposit Processing Specialist
Regions Bank
Hoover, AL
11.2021 - 06.2023
- Process incoming and outgoing returned deposit items such as NOI, Breach of Warranty and Photo and Original and Late claims.
- Process claims through SVPCO, FedLine Advantage and Viewpoint.
- Daily GL Entries
- Daily report reviews and managing spreadsheet.
- Control Desk Support.
- Loading cases onto Vector Resolve
- Manage incoming Quest tickets
- Retrieving documentation from FedLine Advantage and SVPCO
- Collaborated with cross-functional teams to streamline workflows and enhance efficiency in transaction processing.
Retail Banking Specialist
Beal Bank
Birmingham, AL
02.2018 - 04.2021
- Process a variety of customer transactions accurately and efficiently in accordance with bank policies and regulations. This includes the opening, servicing and closing of all account products offered by the bank.
- Teller transactions such as cashing checks, processing deposits and withdrawals, issuing Monetary Instruments, placing stop payments, etc. Balancing cash drawer assist with cash vault balancing.
- Opening, closing, and other branch servicing duties.
- Opening and processing of incoming mail, completing logs, reports, some audits.
- Answer incoming phone calls, address customer questions and concerns and escalate any problems, concerns, or disputes to appropriate internal resources for resolution as appropriate.
- Imaging of customer documents and quality control check of documents once imaged.
- Actively participate in CRA activities and special projects as assigned.
- Closed Branch
Deposit Operations Specialist Supervisor
First Partners Bank
Birmingham, AL
02.2015 - 08.2017
- Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions and implemented process improvements to enhance operational efficiency and reduce turnaround time.
- Teller balancing and investigate, report and correct GL outages including Proof items.
- Exception item processing - ACH items, check adjustments and returned deposit items. Managed exception items and resolved discrepancies in deposit processing workflows.
- Review and process outgoing ACH files for Treasury Management accounts.
- Process, report and correspond to Garnishment/Levy.
- Research and report fraud alerts received from FIS on debit card transactions.
- ATM/Debit card disputes according to Reg E.
- Process outgoing/incoming wires through Fedline Advantage. Research, clear or report any wires that have an OFAC status. Report any items that may need further review to BSA for anti- money laundering activity.
- Daily review of system audit reports such as New Accounts, Debit card orders. Daily audit report review including account maintenance, Reg D, documentation to ensure that procedure is followed and to verify that the accounts that were serviced meet with compliance.
- Online banking / Internal CSR support
Deposit Operations Specialist – Quality Control
Alostar Bank of Commerce
Birmingham, AL
08.2011 - 01.2015
- Daily review of system audit reports such as New Accounts, Debit card orders and File Maintenance changes to maintain quality of data in accordance with Federal Regulations and Company procedure and to ensure that proper documentation was attained and to verify that how the accounts that were serviced meet with compliance.
- Review outgoing documents and correspondence for accuracy.
- Account closing requests.
- Reporting unauthorized entries to ensure procedure is being followed in accordance with policy.
- Maintain spreadsheets for management review.
- Monthly review of additional generated audit reports.
- Company Closed
Planning and Zoning Clerk
City of Pell City
Pell City, AL
11.2010 - 07.2011
- Maintain calendar, and meeting schedules for the City Building Inspector.
- Issue permits, gathering required documentation.
- Daily check and cash handling and balancing.
- Coordinate and provide clerical support to the Planning Commission, Board of Adjustments as well as City Council Members.
- Upholding and proving citizen support in accordance with City Ordinance.
Retail Banking Specialist / Call Center Representative
Beal Bank
Birmingham, AL
12.2009 - 06.2010
- Process incoming calls and requests for customer needs.
- Online banking support.
- Daily check deposits. Process incoming mail.
- Exception Item Processing Support.
- Closed Call Ctr
Retail Deposit Operations Fraud Prevention
New South Federal Savings Bank
Birmingham, AL
04.2004 - 12.2009
- Daily review of system audit reports such as New Accounts Online Applications and assessing the potential for fraud according to BSA, AML and Company requirements. Research, clear or report any applications that have an OFAC status.
- Review and maintain weekly audit reports such as account maintenance, activity reports, CIP, excessive transactions, missing documentation to ensure that procedure is followed and to verify that the accounts that were serviced meet with compliance.
- Monthly review of additional generated audit reports.
- Review outgoing documents and correspondence for accuracy.
- Wire Dept. Alternate Process outgoing wires and some incoming through Federal Reserve Bank & Federal Home Loan Bank. Process outgoing international wire through M & I. Balancing and daily totals reporting, monthly department outgoing wire totals for internal departments.
- Exceptions Processing Alternate Process returned ACH items, ACH rejects, check adjustments and returned deposit items. ATM/Debit card disputes.
- Previously Teller, new accounts Representative, Retail Deposit Operations Quality Control
- Bank Failed
Education
High School Diploma -
Moody High School
Moody, ALSkills
- Analytical problem-solving
- Supportive demeanor
- Administrative support expertise
- Verbal and written communication
- Prioritizing work
- Data entry
- Excel spreadsheets
- Opening and closing procedures
- Payment processing
- Quality assurance
- Filing and data archiving
- Spreadsheet creation
Timeline
Wealth Management Middle Office Specialist- NRRE Operations
Regions Bank
06.2023 - Current
Bank Operations Deposit Processing Specialist
Regions Bank
11.2021 - 06.2023
Retail Banking Specialist
Beal Bank
02.2018 - 04.2021
Deposit Operations Specialist Supervisor
First Partners Bank
02.2015 - 08.2017
Deposit Operations Specialist – Quality Control
Alostar Bank of Commerce
08.2011 - 01.2015
Planning and Zoning Clerk
City of Pell City
11.2010 - 07.2011
Retail Banking Specialist / Call Center Representative
Beal Bank
12.2009 - 06.2010
Retail Deposit Operations Fraud Prevention
New South Federal Savings Bank
04.2004 - 12.2009
High School Diploma -
Moody High School