Karen Whitten
Valrico,FL
Summary
Positive and diligent Multi Family Housing professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 37 years of Housing experience paired with goal-oriented and performance-minded approach.
Overview
21
21
years of professional experience
Work History
Regional Apartment Manager
TROPIC PROPERTIES MAMANGEMENT
10.2000 - 06.2021
- Improved tenant satisfaction by promptly addressing concerns and implementing effective solutions.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Streamlined rent collection procedures for increased efficiency and reduced delinquency rates.
- Developed strong relationships with local businesses, enhancing community connections and increasing referrals.
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Organized regular property inspections to ensure maintenance issues were promptly addressed, maintaining a safe living environment for tenants.
- Negotiated favorable contracts with vendors, reducing overall property management expenses.
- Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
- Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated professional networks by engaging in professional, industry and government organizations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Education
High School Diploma -
Hillsborough High School
Tampa, FLSkills
- Marketing and Advertising
- Rent Collection
- Database Administration
- Vendor Supervision
- Accounts Receivable
- Property Inspections
- Resident Support
- Preventive Maintenance
- Budget Management
- Leasing
- Maintenance Coordination
- Resident Planning
- Attention to Detail
- Team Leadership
- Knowledge of Local Laws
- Conflict Resolution
- Property Management Expertise
- Budgeting and Financial Reporting
- Organizational Skills
- Fair Housing Compliance
- Lease Administration
- Staff Supervision
- Inventory Control
- Analytical Thinking
- Project Management
- Vendor Management
- Strong Communication Skills
- Community Outreach
- Problem Solving Abilities
- Office Staffing
- Violation Resolution
- Client Relations
- Maintenance Oversight
- Vacancy Marketing
- Market Tracking
- Payment Collection
- Complaints Investigation
- Repair Planning
- Dispute Handling
- Codes Compliance
- Data Entry
- Tenant Relations
- Tenant and Owner Liaising
- Monthly Fee and Payment Collection
- Local and State Laws
- Critical Thinking
- Tenant and Eviction Laws
Timeline
Regional Apartment Manager
TROPIC PROPERTIES MAMANGEMENT
10.2000 - 06.2021
High School Diploma -
Hillsborough High School
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