Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Karen Wiley

Atlanta,TX

Summary

Personable Job Title offering Number years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Member Service Representative

Bowie Cass Electric Co Op
08.2009 - 01.2014
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Resolved customer issues through thorough dispute investigation.
  • Implemented and developed customer service training processes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

Education

LVN - Nursing

Texarkana College
Texarkana, TX
08.1989

Skills

  • Service Recommendations
  • Customer Support
  • Clerical Support
  • Data Security Techniques
  • Contact Management Systems
  • Medical Interpretation
  • Complaint Documentation
  • Member Retention
  • Revenue Quotas
  • Debt Determination
  • Membership Registrations
  • Accurate Recordkeeping
  • Document and Records Management
  • Customer Account Management
  • Understanding Customer Needs
  • Communications Strategies
  • Customer Retention Strategies
  • Billing Adjustments and Refunds
  • Call Volume and Quality Metrics
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Telephone Reception
  • Administrative and Office Support
  • Process Transactions
  • Clear Verbal Communication Skills
  • Accurate Estimates
  • Membership Inquiries and Renewals

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of Number staff members.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.

Timeline

Member Service Representative

Bowie Cass Electric Co Op
08.2009 - 01.2014

LVN - Nursing

Texarkana College
Karen Wiley