Karen Williams
Orange,CA
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Driver
Uber
03.2015 - 12.2022
- Followed all relevant traffic laws and safety regulations.
- Delivered customers in a timely fashion
- Maintained professional and friendly demeanor while transporting customers to uphold company reputation.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle for comfort of customers.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Drove safely in various weather and road conditions to avoid accidents.
Driver
IDEXX Laboratories
03.2005 - 03.2011
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during pickups to uphold company reputation.
- Picked up lab samples from customer on time and delivered back to Idexx lab on time.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Poker Dealer
Pechanga Resort Casino
04.1998 - 04.2003
- Answered players questions and resolved disputes to provide excellent customer service.
- Learned and followed company procedures to maintain consistency and standards.
- Handled and shuffled cards to maintain game integrity.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored players behavior, taking appropriate action against rule violations.
- Enforced game rules to maintain fair play and avoid disputes.
- Dealt appropriate number of cards to each player and verify bets
- Maintained fast, smooth game pace by efficiently handling chips, and cards.
Dealer Coordinator/Floor Supervisor
Lake Elsinore Resort And Casino
04.1993 - 06.1997
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on better methods of dealing cards and dealing with complicated issues, and difficult customers.
- Created employee schedules to align coverage with forecasted demands.
- Managed schedule for 40 team members with focus on effective coverage of Card Room needs.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
Education
No Degree - Paralegal
American Career College
Irvine, CA1998
Skills
- Route Mapping Software
- Transportation Regulations
- Defensive Strategies
- Strategic Planning
- Driver Routing
- Schedule Management
- Processes and Procedures
- Personnel Engagement
Timeline
Driver
Uber
03.2015 - 12.2022
Driver
IDEXX Laboratories
03.2005 - 03.2011
Poker Dealer
Pechanga Resort Casino
04.1998 - 04.2003
Dealer Coordinator/Floor Supervisor
Lake Elsinore Resort And Casino
04.1993 - 06.1997
No Degree - Paralegal
American Career College
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