Karen Williams
Miami,FL
Summary
A dedicated and experienced Training and Development Specialist with 22-year record of proven success in designing and implementing effective training programs that enhance employee performance and productivity. Successful at establishing strong business practices and collaborating with managers to hone in on unique organizational goals. Looking to leverage my expertise in Training and Development / Organizational Leadership to fill your Water and Sewer Division Manager position.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Training Specialist 3
Parks Recreation And Open Spaces
08.2019 - Current
- Develop training manuals, presentations and resources to enhanced learning.
- Facilitated over 3,600 hours annually to employees from 2019 to current.
- Complete updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Facilitate bi-weekly New Hire Orientation.
- Create positive learning environment by incorporating adult learning principles into all instructional designs.
- Worked with subject matter experts to create "Leadership Academy" training programs for supervisors and above.
- Assess additional needs based on training progress and collaborated with management to meet requirements.
- Collect data on program effectiveness to develop modifications and improvements to curricula.
- Designed interactive virtual learning courses for employees, expanding access to training resources and fostering a culture of continuous learning.
- Created "Leadership Academy" course to include: "Marketing & Communications" and Emotional Intelligence Customer Focus.
- Developed new courses to include: Emotional Intelligence, Time Management, Planning& Conducting Effective Meetings, Microsoft Teams Fundamentals and Advance, Effective Communication, Building Credibilty, and Counseling and Discipline.
- Created "Park Link Orientation" a reservation software for training for frontline staff.
- Supervise AO2 assignments and projects.
- Assist high-quality employee events such as All Staff meetings.
- Monitor and evaluate training courses to measure effectiveness through Strategic Management System.
- Coordinate and host Employee Recognition program.
- Enhance employee performance by developing and implementing comprehensive training programs.
- Develop and maintained courteous and effective working relationships.
- Traveled to park locations to conduct training classes.
Enterprise Resource Planning (ERP) Trainer
University Of Miami- School
06.2015 - 08.2019
- Improved employee performance by designing and implementing effective training programs with in the Change Management project team.
- Trained employees throughout all University of Miami campuses and regional offices on Workday HCM and Workday Finance business processes to include: Hiring, e-recruiting, onboarding, leave management, procurement, expenses, accounting journals, and check requests.
- Development and conducted training for "WORKDAY" implementation software to included: HR Fundamentals, Expenses, Procurement, and Employee Recruitment.
- Conducted UAT (user acceptance testing) for frontline and senior management.
- Built constructive trainer and departmental relationships for successful program delivery.
- Produced training guides, presentations and resources for enhanced learning.
- Monitored training reports within learning management system for respective roles to promote initial and quarterly training completion.
- Conducted focus groups for different BI team.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Created "Super User" certification program to create sustainability of Workday information. Provided ongoing coaching and feedback to facilitate long-term success of super users.
- Collaborate with Workday functional teams and Instructional Design team to create Workday business processes tip sheets and policies for end users.
- Created Micro-learning aids for Workday Monthly news articles.
- Created peer-to-peer feedback process to strengthen performance and support organizations mission and goals.
- Trained 600 new personnel hired to fulfill various roles as HRBPI.
Fleet Operations Training Specialist
Norwegian Cruise Line
11.2005 - 03.2011
- Developed, maintained, and evaluated core skill courses for over 5,000 fleet employees.
- Traveled to train managers of over 100 nationalities in managerial development to include: Sexual Harassment, Coaching and Building Trust, and Performance Appraisal.
- Wrote 2-day Safety Familiarization program approved by STCW.
- Developed Wellness Education course for all new crew members with focus on stress management and physical wellbeing.
- Ensured all design and development projects included facilitator guides, PowerPoint, participant manuals, and any supporting handouts, activities
- Consulted with Hotel Operations Management to improve processes and update hotel operations training course materials
- Managed Fleet Operations web page: updated and uploaded all course materials, created forms and policies, and distributed current crew news.
- Consulted with SME in various departments to develop and update training programs.
- Project Manager for four Senior Leadership Conferences.
- Managed conference support team in planning, executing, and evaluating senior leadership conferences for over 200 attendees.
- Project Manager for three Train-the- Trainer conferences for new Onboard Ship Trainers.
HR Management & Organizational Development Trainer
Norwegian Cruise Line
01.2003 - 11.2005
- Delivered HR related programs to new and current management employees to include: Franklin Covey based Time Management, and Conducting Effective Interviews, Creating Relationships, Preventing Sexual Harassment, New Hire Orientation, and Effective Appraisal.
- Facilitated company Orientation (onboarding) program to all new employees for 15 or more attendees per class.
- Managed training department secretary.
- Conducted private Onboarding meetings for new Senior Management staff.
- Managed Tuition Reimbursement for employees.
- Collaborated with CEO, Senior Management staff, to develop, implement, and train new companywide branding training, based on companies core values "Jump on Board".
- Administered Educational Assistance program.
- Managed Train-the-Trainer conference.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Worked with SME to create policies and procedures.
- Contributed to retention of top talent by providing employees with resources and support necessary to excel in their roles.
Education
Master of Science - Organizational Leadership
Florida Institute of Technology
Melbourne, FL08.2018
Bachelor of Science Degree in Hospitality Management -
Florida International University Chaplin School of Hospitality & Tourism Management
Miami, FL01.2013
Associate Arts Degree in Health Administration -
Miami Dade College
Miami, FL01.2001
Skills
- Microsoft Office: Outlook, Word, Power Point, Excel, and Publisher
- Familiar with Adobe applications and Project Manager
- Group Instruction
- E-Learning Platforms
- Training Program Design
- Training facilitation
- Program Design
Websites
Certification
- Time Management, Franklin Covey-2009
- Train the Trainer, Bob Pike - 2010
Timeline
Training Specialist 3
Parks Recreation And Open Spaces
08.2019 - Current
Enterprise Resource Planning (ERP) Trainer
University Of Miami- School
06.2015 - 08.2019
Fleet Operations Training Specialist
Norwegian Cruise Line
11.2005 - 03.2011
HR Management & Organizational Development Trainer
Norwegian Cruise Line
01.2003 - 11.2005
Master of Science - Organizational Leadership
Florida Institute of Technology
Bachelor of Science Degree in Hospitality Management -
Florida International University Chaplin School of Hospitality & Tourism Management
Associate Arts Degree in Health Administration -
Miami Dade College
Similar Profiles
Marc MarmolMarc Marmol
Senior Pool/Lake Lifeguard (Part-Time) at Miami-Dade Parks, Recreation And Open SpacesSenior Pool/Lake Lifeguard (Part-Time) at Miami-Dade Parks, Recreation And Open Spaces
Aaliyah NelsonAaliyah Nelson
Recreational Service Aide at Miami Dade County Parks, Recreation & Open SpacesRecreational Service Aide at Miami Dade County Parks, Recreation & Open Spaces
Jalen GibbsJalen Gibbs
Park Services Attendant - Intern at Miami Dade County Parks, Recreation & Open SpacesPark Services Attendant - Intern at Miami Dade County Parks, Recreation & Open Spaces