Karen Williams
Reynoldsburg,OH
Overview
10
10
years of professional experience
Work History
School Bus Monitor
Southwest Licking Transportation Department
08.2023 - Current
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Managed conflicts effectively among students, resolving disputes promptly and fairly while reinforcing appropriate behavior standards on the bus.
- Recognized potential hazards within the bus environment, proactively addressing them before they posed risks to student wellbeing.
- Participated in regular professional development trainings to stay updated on best practices in student safety protocols.
- Developed strong rapport with individual students, creating an atmosphere of trust that facilitated open communication about concerns or challenges related to their transportation experience.
- Checked to make sure students boarded correct bus, particularly for younger children.
- Accompanied driver throughout assigned routes on each school day.
Customer Service Manager
SupplyOne
10.2015 - 05.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Enhanced team productivity with introduction of flexible working arrangements.
- Collaborated with IT department to streamline customer data management.
- Tailored training content to meet specific needs of customer service representatives.
- Improved service delivery consistency by monitoring and adjusting workflows.
Education
Gahanna Lincoln High School
Gahanna, OH06.1979
Skills
- Professional work ethic
- Respectful demeanor
- Empathetic approach and patience
- Supervision of children
- Clear verbal communication
- Assertiveness in discussions
- Disability sensitivity
- Collaborative teamwork
Timeline
School Bus Monitor
Southwest Licking Transportation Department
08.2023 - Current
Customer Service Manager
SupplyOne
10.2015 - 05.2023
Gahanna Lincoln High School
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