Karen Wilson
Baltimore,MD
Summary
Supportive Clerical Assistant with 5 years of experience in Medical Front offices. Expert in Customer Services with dedication to helping offices function and skill in taking initiative for great service. Extensive understanding of Microsoft Word and Microsoft Excel, Adobe use. Dependable Front Office Assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic. Influential File Keeper with record of success managing administrative challenges and helping great company succeed. Hands-on professional with capabilities in organizing. Recognized for dynamic work ethic and team player attitude.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Bookkeeper/File Clerk
SI &LI Healthcare Services LLC,
Baltimore , MD
04.2020 - 03.2022
- Examined, categorized and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained physical and computer-based filing systems.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
- Optimized information gathering and presentations with implementation of practical filing system.
- Processed correspondence, conducted post office pick-ups, and distributed mail to appropriate parties.
- Classified files based on source, type or other details.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Managed over 50 customer calls per day
- Implemented improvements to file systems and procedures.
Hairdresser/Hairdresser/Hair Braider
Self-employed
Baltimore , MD
07.2005 - 12.2021
- Created updos for formal occasions and photography sessions.
- Developed casual, daily hairstyles for convenience and style.
- Recommended products to extend life of braids.
- Pampered clients to increase repeat business.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Created beautiful braiding styles to accentuate client faces.
- Processed payments, entering sales in register for prompt customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Distributed business cards outside of salon to generate new business.
- Maintained regular client list of up to 50repeat customers while handling number of 6-10 walk-in clients daily
In Home Care Taker
Gelitia Taylor/ Dante Smith
Baltimore , MD
03.2013 - 03.2020
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Crew Trainer
McDonald's
Baltimore , MD
02.2000 - 07.2005
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Established strong working environment for staff as well as customers.
- Performed positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety and customer service.
Rec Leader
James McHenry Recreation Center
Baltimore , MD
07.1994 - 04.1997
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Kept athletic and games equipment and facilities organized and maintained.
- Ordered and maintained all recreational equipment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Factored-in abilities, needs and interests of participants in development of events and programs.
Education
Certification - Medical Assistance
Fortis Institute
Towson, MD02.2021
Certification - Microbiology
Bowie State University
Bowie, MD06.1998
High School Diploma -
Southwestern High School
Baltimore, MD06.1997
Skills
- Merchandise Packaging
- Work Task Prioritization
- Customer Relations
- Cooperative Attitude
- Customer Assistance
- Insurance Vertification
- Office Supplies and Inventory
- Record Sorting and Filing
- Document Control
- Google Drive
- Data Entry and 10-Key
- Data Recording
- Outgoing Mail Preparation
- Office Organization
- Reminder Calls
- Telephone Answering
- Taking Messages
- Clerical Experience
- Paperwork and Documentation
- Basic Bookkeeping
- Document Typing and Formatting
Accomplishments
- Appointment Scheduling/Rescheduling
- Client Confidentiality
- Client File Maintenance
- HIPAA and Medical Front Office Procedures
- Patient Registration
- BLS CPR (Healthcare Provider Level)
- Hygiene
- Lab Requisitions, Laboratory Safety and Regulatory Guidelines
- Medical Asepsis, Medical Back Office Procedures
- Methods of Documentation
- Nutrition
- Patient Charting
- Star-Office, Java, Windows XP and other specialty software
Certification
Cpr
First/Aid
Timeline
Bookkeeper/File Clerk
SI &LI Healthcare Services LLC,
04.2020 - 03.2022
In Home Care Taker
Gelitia Taylor/ Dante Smith
03.2013 - 03.2020
Hairdresser/Hairdresser/Hair Braider
Self-employed
07.2005 - 12.2021
Crew Trainer
McDonald's
02.2000 - 07.2005
Rec Leader
James McHenry Recreation Center
07.1994 - 04.1997
Certification - Medical Assistance
Fortis Institute
Certification - Microbiology
Bowie State University
High School Diploma -
Southwestern High School
Cpr
First/Aid
Similar Profiles
Yunmei LiYunmei Li
Health Coach at Dr Li Healing LLCHealth Coach at Dr Li Healing LLC
Rupesh Mohan KalsekarRupesh Mohan Kalsekar
Senior Operation Manager -Collections at Kissht Finance -SI Creva Capital Services Pvt. Ltd.Senior Operation Manager -Collections at Kissht Finance -SI Creva Capital Services Pvt. Ltd.
Christopher ReedChristopher Reed
Sr. Security Engagement Manager at TATA CONSULTANCY SERVICES (C&SI – Risk and Cyber Strategy)Sr. Security Engagement Manager at TATA CONSULTANCY SERVICES (C&SI – Risk and Cyber Strategy)