Karen Wilson
Canton,GA
Summary
To seek and maintain full-time position that offers professional challenges while utilizing diverse experience, interpersonal skills, technical skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
National Sales Leader
ReThought Flood Insurance
2022.04 - Current
- Designed and implemented customer centric, corporate sales and account management model
- Developed and executed successful sales plans for consistent growth in market share and profitability.
- Led a high-performing sales team, providing mentorship and continuous professional development opportunities.
- Established new business partnerships, expanding the company''s reach to untapped markets.
- Negotiated favorable contracts with key clients, contributing to long-term customer retention and satisfaction.
- Collaborated closely with cross-functional teams to ensure seamless coordination between sales, marketing, and operations departments.
- Provided exceptional customer service, proactively addressing concerns and resolving any issues promptly.
- Achieved 100% goals and service targets
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased written premium growth by 76% and executed 26 National contracts
- Increased sales revenue by implementing innovative strategies, client expansion and building strong client relationships.
Account Executive/Marketing
Assurant
2021.01 - 2022.04
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication, policy interpretation and NFIP trainings.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Collaborated with cross-functional teams to develop comprehensive onboarding strategies for Risk Rating 2.0
- Delivered informative presentations to agents and brokers training on NFIP Risk Rating 2.0.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Commercial Referral Private Flood Underwriter
Assurant
2018.09 - 2021.01
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
- Managed a portfolio of high-risk clients, implementing tailored underwriting guidelines to minimize losses while maintaining growth opportunities.
- Participated in industry conferences and events, staying current on emerging trends and expanding professional network connections.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Supported review and acceptance or denial of new or renewal business.
- Produced 2.1m in new business
Independent Consultant
Independent Consulting
2014.01 - 2018.09
- Enhanced client satisfaction by providing tailored solutions to their unique business challenges.
- Developed strategic business plans for clients, resulting in improved operations and increased profitability.
- Assisted clients in identifying new market opportunities, leading to successful expansion efforts.
- Led training sessions for client staff members to improve skillsets and enhance overall performance.
- Supported clients during periods of transition, ensuring seamless integration of new systems or policies.
- Negotiated contracts on behalf of clients, securing favorable terms that met their specific needs and requirements.
- Conducted meetings with clients to determine project intent, requirements and budgets.
- Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
- Handled confidential customer business and operational information.
- Onboarded and managed new client accounts to boost retention rates.
- Created and managed project plans, timelines and budgets.
Regional Marketing Manager
Southern Trust Insurance
2011 - 2013
- Developed strong relationships with key stakeholders, fostering mutual trust and support.
- Collaborated with sales teams to align marketing efforts with overall business objectives.
- Conducted regular competitor analysis, identifying potential threats and opportunities within the region.
- Led the expansion of personal lines for the state of South Carolina and North Georgia
- Delivered engaging presentations at industry conferences, elevating company profile in the marketplace.
- Mentored junior team members, providing guidance on best practices while inspiring professional growth.
- Increased brokerage growth by 100% via 61 new agency appointments
- Worked closely with claims via customer interface on complicated claims
Territory Manager
Grange Insurance
2005 - 2011
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Retail agency sales training and coaching
Agency Manager
Travelers Insurance
1999 - 2005
- Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
- Increased territory premium volume by 72% in 12 month period
- Trained agency assignment in claims, automation and underwriting
- Team leader in the development of agency diagnostics consulting tools, business acquisitions, mergers and staff development
- Secured over 8m in personal lines premium via book transfers
- Led state marketing events and industry interactions
Claims Program Manager/Regional Sales Manager
Marsh McLennan
1996 - 1999
- Managed contract with high-value customer
- Attended high value claims mediations, trials and hearings for general and auto liability and workers compensation
- Interacted quarterly with client C-Suite by delivering stewardship reporting
- Managed team of 114 claims professionals in 14 states and multiple jurisdictions
- Trained staff on negotiation and claims handling best practices
- Implemented best practices for claims offices
- Ongoing oversight of approved vendors and defense counsel
ADDITIONAL PROFESSIONAL EXPERIENCE
Various
- Worker compensation, liability and property claims investigation's
- Oversight, adjusting and management of large losses, trucking fatalities, property, liability, worker compensation, longshore and harbor workers act
- Claims and premium auditor (NCCI)
- Claims adjusting for large national clients
Education
Bachelor of Arts - Communication, Radio And Television
Western Carolina University
Cullowhee, NCLiberal Arts Degree -
Young Harris College
Young Harris, GASkills
- Customer engagement
- Strategic planning
- Negotiation expertise
- Cross-functional collaboration
- Sales team coaching
- Claims investigations and disposition
- Sales and marketing
Timeline
National Sales Leader
ReThought Flood Insurance
2022.04 - Current
Account Executive/Marketing
Assurant
2021.01 - 2022.04
Commercial Referral Private Flood Underwriter
Assurant
2018.09 - 2021.01
Independent Consultant
Independent Consulting
2014.01 - 2018.09
Regional Marketing Manager
Southern Trust Insurance
2011 - 2013
Territory Manager
Grange Insurance
2005 - 2011
Agency Manager
Travelers Insurance
1999 - 2005
Claims Program Manager/Regional Sales Manager
Marsh McLennan
1996 - 1999
ADDITIONAL PROFESSIONAL EXPERIENCE
Various
Bachelor of Arts - Communication, Radio And Television
Western Carolina University
Liberal Arts Degree -
Young Harris College
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