Karen Wilson
Canton,GA
Summary
To seek and maintain full-time position that offers professional challenges while utilizing diverse experience, interpersonal skills, technical skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
National Sales Leader
ReThought Flood Insurance
04.2022 - Current
- Designed and implemented customer centric, corporate sales and account management model
- Developed and executed successful sales plans for consistent growth in market share and profitability.
- Led a high-performing sales team, providing mentorship and continuous professional development opportunities.
- Established new business partnerships, expanding the company''s reach to untapped markets.
- Negotiated favorable contracts with key clients, contributing to long-term customer retention and satisfaction.
- Collaborated closely with cross-functional teams to ensure seamless coordination between sales, marketing, and operations departments.
- Provided exceptional customer service, proactively addressing concerns and resolving any issues promptly.
- Achieved 100% goals and service targets
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased written premium growth by 76% and executed 26 National contracts
- Increased sales revenue by implementing innovative strategies, client expansion and building strong client relationships.
Account Executive/Marketing
Assurant
01.2021 - 04.2022
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication, policy interpretation and NFIP trainings.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Collaborated with cross-functional teams to develop comprehensive onboarding strategies for Risk Rating 2.0
- Delivered informative presentations to agents and brokers training on NFIP Risk Rating 2.0.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Commercial Referral Private Flood Underwriter
Assurant
09.2018 - 01.2021
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
- Managed a portfolio of high-risk clients, implementing tailored underwriting guidelines to minimize losses while maintaining growth opportunities.
- Participated in industry conferences and events, staying current on emerging trends and expanding professional network connections.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Supported review and acceptance or denial of new or renewal business.
- Produced 2.1m in new business
Independent Consultant
Independent Consulting
01.2014 - 09.2018
- Enhanced client satisfaction by providing tailored solutions to their unique business challenges.
- Developed strategic business plans for clients, resulting in improved operations and increased profitability.
- Assisted clients in identifying new market opportunities, leading to successful expansion efforts.
- Led training sessions for client staff members to improve skillsets and enhance overall performance.
- Supported clients during periods of transition, ensuring seamless integration of new systems or policies.
- Negotiated contracts on behalf of clients, securing favorable terms that met their specific needs and requirements.
- Conducted meetings with clients to determine project intent, requirements and budgets.
- Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
- Handled confidential customer business and operational information.
- Onboarded and managed new client accounts to boost retention rates.
- Created and managed project plans, timelines and budgets.
Regional Marketing Manager
Southern Trust Insurance
2011 - 2013
- Developed strong relationships with key stakeholders, fostering mutual trust and support.
- Collaborated with sales teams to align marketing efforts with overall business objectives.
- Conducted regular competitor analysis, identifying potential threats and opportunities within the region.
- Led the expansion of personal lines for the state of South Carolina and North Georgia
- Delivered engaging presentations at industry conferences, elevating company profile in the marketplace.
- Mentored junior team members, providing guidance on best practices while inspiring professional growth.
- Increased brokerage growth by 100% via 61 new agency appointments
- Worked closely with claims via customer interface on complicated claims
Territory Manager
Grange Insurance
2005 - 2011
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Retail agency sales training and coaching
Agency Manager
Travelers Insurance
1999 - 2005
- Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
- Increased territory premium volume by 72% in 12 month period
- Trained agency assignment in claims, automation and underwriting
- Team leader in the development of agency diagnostics consulting tools, business acquisitions, mergers and staff development
- Secured over 8m in personal lines premium via book transfers
- Led state marketing events and industry interactions
Claims Program Manager/Regional Sales Manager
Marsh McLennan
1996 - 1999
- Managed contract with high-value customer
- Attended high value claims mediations, trials and hearings for general and auto liability and workers compensation
- Interacted quarterly with client C-Suite by delivering stewardship reporting
- Managed team of 114 claims professionals in 14 states and multiple jurisdictions
- Trained staff on negotiation and claims handling best practices
- Implemented best practices for claims offices
- Ongoing oversight of approved vendors and defense counsel
ADDITIONAL PROFESSIONAL EXPERIENCE
Various
- Worker compensation, liability and property claims investigation's
- Oversight, adjusting and management of large losses, trucking fatalities, property, liability, worker compensation, longshore and harbor workers act
- Claims and premium auditor (NCCI)
- Claims adjusting for large national clients
Education
Bachelor of Arts - Communication, Radio And Television
Western Carolina University
Cullowhee, NCLiberal Arts Degree -
Young Harris College
Young Harris, GASkills
- Customer engagement
- Strategic planning
- Negotiation expertise
- Cross-functional collaboration
- Sales team coaching
- Claims investigations and disposition
- Sales and marketing
Timeline
National Sales Leader
ReThought Flood Insurance
04.2022 - Current
Account Executive/Marketing
Assurant
01.2021 - 04.2022
Commercial Referral Private Flood Underwriter
Assurant
09.2018 - 01.2021
Independent Consultant
Independent Consulting
01.2014 - 09.2018
Regional Marketing Manager
Southern Trust Insurance
2011 - 2013
Territory Manager
Grange Insurance
2005 - 2011
Agency Manager
Travelers Insurance
1999 - 2005
Claims Program Manager/Regional Sales Manager
Marsh McLennan
1996 - 1999
ADDITIONAL PROFESSIONAL EXPERIENCE
Various
Bachelor of Arts - Communication, Radio And Television
Western Carolina University
Liberal Arts Degree -
Young Harris College
Similar Profiles
Quintara JenningsQuintara Jennings
Account Associate at Flood And Peterson DBA Centerpoint Insurance GroupAccount Associate at Flood And Peterson DBA Centerpoint Insurance Group
Erin NowakowskiErin Nowakowski
Operations Supervisor at Wright National Flood Insurance CompanyOperations Supervisor at Wright National Flood Insurance Company
Amber WaiteAmber Waite
Manager, Business Analytics at Taurus Flood - National Flood ServicesManager, Business Analytics at Taurus Flood - National Flood Services