Karen Wilson
Wichita Falls
Summary
Accomplished Residential Manager with a proven track record at Daybreak Community Services, enhancing resident satisfaction and staff performance through effective leadership and critical thinking. Skilled in multitasking and staff supervision, I excel in fostering teamwork and collaboration, significantly improving operational efficiency. My approach ensures reliability and outstanding communication, driving professional development and positive outcomes.
Overview
7
7
years of professional experience
Work History
DSP Float
Caregiver, Inc.
11.2023 - Current
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Provided compassionate and patient-focused care to cultivate well-being.
- Documented notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Trained and mentored new personnel hired to fulfill various roles.
Residential Coordinator
Caregiver, Inc.
05.2022 - 11.2023
- Evaluated employee performance regularly, offering feedback and opportunities for professional development in their respective roles.
- Conducted routine inspections of the facility to identify and address any potential safety hazards or areas in need of repair.
- Managed daily operations of the residential facility to ensure safety, cleanliness, and overall quality of life for residents.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Maintained strict adherence to confidentiality guidelines regarding patient information.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Residential Manager
Daybreak Community Services
11.2017 - 05.2022
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
- Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
- Reported and documented maintenance requests and scheduled appropriate services.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Provided coaching and mentoring to employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
Education
Associate of Applied Science - Emergency Medical Technician
Vernon College
Wichita Falls, TX08-2015
Skills
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Staff supervision
- Staff scheduling
- Time tracking and payroll administration
- Documentation and recordkeeping
- Teamwork and collaboration
Timeline
DSP Float
Caregiver, Inc.
11.2023 - Current
Residential Coordinator
Caregiver, Inc.
05.2022 - 11.2023
Residential Manager
Daybreak Community Services
11.2017 - 05.2022
Associate of Applied Science - Emergency Medical Technician
Vernon College
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