Karen Wilson
Wichita Falls,TX
Summary
Seasoned in enhancing client care and team performance at Caregiver, Inc., I excel in client care coordination and team collaboration. Proven track record in training and mentoring, achieving high customer satisfaction. Skilled in multitasking and problem-solving, I drive efficient service delivery and foster a supportive work environment, ensuring top-notch care and operational excellence.
Overview
8
8
years of professional experience
Work History
DSP Float
Caregiver, Inc.
Wichita Falls, TX
09.2023 - Current
- Assisted clients with maintaining good personal hygiene.
- Maintained detailed records of services performed on clients.
- Consulted with client care team to continually update care plans.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Residential Coordinator
Caregiver, Inc.
Wichita Falls, TX
09.2022 - Current
- Oversaw and coordinated care, support and services for each individual living in assigned residences and delivered on-site guidance to direct-care professionals.
- Ensured that all paperwork was completed accurately according to established guidelines.
- Encouraged independent living skills among residents through instruction in meal preparation, budgeting, laundry management.
- Worked closely with case managers to support and reinforce client's service plan, maintained ongoing communication on client progress and accompanied clients to key appointments.
- Maintained confidentiality of client information at all times according to HIPAA regulations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Residential Manager
Daybreak Community Services
Wichita Falls, TX
08.2017 - Current
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Handled employee discipline and termination to address policy infractions.
- Worked effectively in team environments to make the workplace more productive.
- Facilitated communication between employees and management to address staffing concerns.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Maintained accurate and up-to-date employee records, including contact information and job classifications.
- Evaluated employee performance before, during, and after training sessions.
- Mentored and onboarded new staff members to establish top client satisfaction.
Education
Associate of Applied Science - Emergency Medical Technician
Vernon College
Wichita Falls, TX08-2015
Skills
- Client care coordination
- Record keeping
- Team collaboration
- Customer service
- Training and mentoring
- Problem solving
- Employee supervision
- Multitasking
- Active listening
Timeline
DSP Float
Caregiver, Inc.
09.2023 - Current
Residential Coordinator
Caregiver, Inc.
09.2022 - Current
Residential Manager
Daybreak Community Services
08.2017 - Current
Associate of Applied Science - Emergency Medical Technician
Vernon College