Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Karen Winter

Sun City,United States

Summary

Experienced professional in Child and Youth development, excelling in collaborative team environments and adapting to diverse situations to achieve desired outcomes. Proficient in program planning, behavior management, and communication, with a strong focus on creating positive and engaging environments. Recognized for reliability and flexibility in meeting changing needs and priorities.

Overview

19
19
years of professional experience

Work History

Recreation Assistant

Saguaro Skies FamCamp
08.2024 - Current
  • Receives and confirms approximately 10 + campsite reservations by telephone, e-mail, and face to face contact and inputs them into the computer reservation system
  • Registers guests, assigns campsites, and checks IDs to ensure only authorized customers use the facility
  • Provides a variety of travel advice and information to customers about local and surrounding area
  • Maintains daily financial cashier reports, end of month inventory reports, occupancy reports and prepares welcome packages and reference material to assist customers
  • Informs patrons of all rules and regulations established for the facility
  • Uses tact and diplomacy to enforce rules as necessary
  • Identifies clients that are due to pay and ensures patrons check out on time
  • Inspects facility and maintains grounds to ensure safety hazards are removed
  • Assists the manager with daily operations to include generating reports, letters, e-mails, faxes and correspondence
  • Works night and weekend shifts as required
  • Maintains continuity log to record significant events
  • Responsible for the daily operation of the camp during Managers absence
  • Assists customers with connecting to the wireless internet access provided by the Fam Camp
  • Operates cash register, accepts payments, makes change, and issues receipts
  • Prepares daily cashiers report
  • Accesses Services Agency Information Systems (SAIS) and NAF Data Interface System (NAFDIS) and NAF Resources Information System (NAFRIS) to prepare daily financial reports and end of month inventory
  • Takes monthly inventories of resale merchandise and notifies manager of items to be ordered
  • Inspect laundry facilities daily
  • Checks and cleans bathrooms and showers when needed daily
  • Maintains a clean and orderly office, lobby, community area, keeps front counter dusted and attractively arranged
  • Identifies and completes ground maintenance as needed, empties trash cans, keeps Fam Camp free of debris, trims plants and shrubs as needed
  • Maintains the assigned (AED) Automated External Defibrillator with knowledge on how to use equipment
  • Helps Manager update the Fam Camp site maps and coordinate with contractor or marketing to produce new brochures

Administrative Assistant/Service Writer

Exclusively Imports
06.2021 - 06.2024
  • Coordinated mailings including sorting mail, prepared packages for shipping via courier service or postal service
  • Entered data into spreadsheets using Microsoft Excel or other similar programs
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
  • Facilitated communication between different departments within the organization
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
  • Managed database systems containing customer contact information
  • Handled confidential documents in an organized fashion according to established protocol
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars
  • Answered questions from customers regarding products and services offered by the company
  • Developed and maintained filing systems for confidential documents and records
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
  • Managed incoming calls while providing information or transferring callers to appropriate personnel
  • Processed invoices for payment using accounting software applications
  • Conducted research on various topics as requested by management
  • Prepared daily reports summarizing hours worked by each technician as well as total sales figures
  • Assisted technicians in locating parts from vendors when needed for specific jobs
  • Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations
  • Monitored inventory levels of shop supplies and ordered new materials when needed
  • Reviewed work orders with technicians, ensured accuracy of labor times and parts costs
  • Maintained customer database with current contact information and vehicle records
  • Provided cost estimates for additional repairs and services requested by customers
  • Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees
  • Ensured all safety regulations were followed while working in the shop environment
  • Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments
  • Verified that all required safety checks had been performed on vehicles before release to customers
  • Communicated repair information to customers in a professional manner
  • Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases
  • Followed up with customers after the completion of service to ensure satisfaction with the results
  • Processed payments for completed services using cash register or point-of-sale systems
  • Resolved customer complaints regarding service quality or billing issues promptly and professionally
  • Greeted customers, listened to their vehicle concerns, and wrote up service orders
  • Provided approximately 5+ job estimates daily by conducting research and contacting vendors

Child and Youth Program Assistant

56 SVS/SVH Youth Center
05.2009 - 06.2021
  • Serve as Child and Youth Program Assistant (CYPA) in child and youth programs
  • Accountable for the whereabouts and safety of children and youth
  • Plan, coordinate, and conduct activities for program participants age 5 years to 18 years
  • Implement activities and special events that meet the physical, social, emotional, and cognitive needs of children and youth
  • Assist children and youth with special projects, homework, and life skills
  • Establish a program environment that sustains participant interest and promotes positive interactions with other children, youth and adults
  • Help prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily skills
  • Prepare and implement program options for children and youth with special requirements
  • Develop and implement schedules and plans
  • Demonstrate, instruct, lead and facilitate planned and spontaneous program activities
  • Interact with children and youth using approved child guidance and youth development techniques
  • Interact professionally with staff members, parents, supervisors and volunteers
  • Participate in conferences with parents and staff
  • Brief other employees and parents
  • Supervise children and youth during daily schedule of indoor and outdoor activities, on field trips, outings and special events
  • Promote and model safety, fitness, health and nutrition practices
  • Care for special needs children and youth as directed by the supervisor
  • Notify supervisor of health, fire and safety compliance concerns
  • Help arrange for/serve appropriate snacks/meals, where applicable
  • Observe program participants for signs that may indicate illness, abuse or neglect and reports as directed
  • Note special instructions provided by parents
  • Ensure children and youth (as applicable) depart with an authorized person according to written parental instruction
  • Participate in program evaluation using designated instruments such as programmatic rating scales, risk assessment tools (as required), self-inspection materials and national accreditation tools
  • Assist in achieving and maintaining DoD certification and national accreditation or equivalent
  • Provide care/supervision, oversight and accountability for program participants in compliance with local policies, guidance, and standards
  • Ensure compliance with policies and regulations application to AF Child and Youth Programs
  • Inventoried equipment on recurring basis and recommends replenishing damaged, missing, and depleted supplies
  • Secure supplies, equipment, and facilities
  • Collected, maintained and reported program participation data
  • Transport children in government vehicles
  • Assigned work to summer hire staff based on priorities, difficulty and requirements of assignments, and staff capabilities
  • Ensured program schedules were followed, making necessary adjustments based upon emergent needs
  • Coordinated and supervised field trips
  • Confirmed summer hire staff were clear on assignments, were able to implement lesson plans and document any issues that could arise with children in the program
  • Partnered with the Boys & Girls Clubs of America, and 4-H to provide research-based programs and opportunities for youth to engage in intentional learning experiences

Office Automation Clerk

56 FSS/FSY Youth Center
05.2014 - 12.2019
  • Performed a variety of recurring clerical work for operations of the Youth Center Programs to include file maintenance, registrations, receiving calls, handling funds, ensuring children are appropriately accounted for and signed in and out of the CYMS program and on proper forms
  • Operated office CYMS program and automation software to perform functions such as word processing, excel spreadsheets, printing reports, and updating electronic files
  • Tallied hourly count of children and staff in programs to ensure 12 to 1 ratio were maintained
  • Compiled and maintained daily meal count required by the USDA Child and Adult Care Food Program
  • Enrolled children in Youth Center Programs following AF instructions, AF checklists and Directives ensuring children are assigned to the correct program
  • Contacted parents when children become ill or injured
  • Inform parents of accidents/incidents requesting parent signatures
  • Followed established procedures to ensure youth arrive and depart with their parent or someone authorized to take the child
  • Ensured parents filled out daily information or medication forms if needed
  • Prepared cash reports (GL/Military DAR/Central Cashier Deposit Slips) and secured funds according to established procedures
  • Collected fees for all aspects of the operation and recorded fees using the CYMS program and established guidelines
  • Calculated and posted all changes to patron's accounts and balanced totals with control records
  • Updated program enrollment sheets and bus lists as required
  • Updated waiting list ensuring all patrons filled out the proper form and that children are placed according to procedures
  • Received and directed visitors ensuring all were signed in, wore a visitors' badge and were escorted while in the facility according to AF Instructions and Directives
  • Provided accurate information about the functions and activities of the Youth Center
  • Typed monthly calendars, food calendars and assisted in typing summer program plans
  • Posted daily Youth Program Activity times in the lobby as required
  • Reproduced and assembled copies of a variety of correspondence including registration packets as instructed
  • Operated office copying machines and fax machines
  • Ensured all opening and closing checklists are accomplished daily

Property Manager

Orchard Estates Apartments
05.2008 - 01.2009
  • Supervised a staff at a rental apartment complex to include an Assistant Community Manager, 2 Leasing Consultants, Maintenance staff, Groundskeeper, and Housekeeper
  • Maintained and submitted accurate records of all community transactions including rent rolls, delinquency reports, and move-in/move-outs
  • Prepared annual budgets and income projections
  • Ensured rents and fees were collected, posted and deposited
  • Generated legal action, documents and process in accordance with State and Company guidelines
  • Provided vendor and contractor communications concerning scheduling, billing, vendor relations and certificates of insurance
  • Ensured accounts payable invoices were submitted to the corporate office for payment, handled petty cash and all funds
  • Ensured property was rented to full capacity
  • Utilized marketing strategies to secure prospective residents
  • Confirmed leasing staff techniques were effective in obtaining 100% closing
  • Confirmed leasing staff gathered information about market competition in the area
  • Prepared and implemented procedures and systems within company guidelines to ensure orderly, efficient workflow
  • Confirmed leases and corresponding paperwork were completed and inputted to software System accurately and on a timely basis
  • Ensured current resident files were properly maintained
  • Ensured all administrative paperwork was accurate, complete and submitted on time
  • Lead emergency team for community
  • Ensured proper response and handling of all community emergencies with staff, residents, and buildings within company guidelines to minimize liabilities
  • Dealt with resident concerns and requests in a timely manner to ensure resident satisfaction with management
  • Developed and implemented resident retention programs
  • Ensured distribution of all company or community-issued notices
  • Enforced community policies
  • Screened, hired, and trained new personnel
  • Provided ongoing training, instruction, counseling and leadership to staff
  • Planned weekly/daily office staff schedules and assignments
  • Coordinated maintenance schedule and assignments with Maintenance Supervisor
  • Provided support to staff to encourage teamwork and lead as an example in creating a harmonious environment
  • Maintained community appearance and ensure repairs were noted and completed in timely manner
  • Performed regular community inspections and tours
  • Ensured models and market ready apartments were inspected daily and communicated any service related needs to maintenance
  • Ensured all service requests were recorded and communicated appropriately to maintenance
  • Complied with all company, local, state and federal safety rules
  • Ensured unsafe conditions were corrected in a timely manner

Leasing Consultant/Assistant Property Manager

Orchard Estates Apartments
08.2005 - 05.2008
  • Immediately recorded all telephone and in-person visits on appropriate reports
  • Filed and maintained guest cards according to established procedures
  • Had prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
  • Updated availability report, process applications for approvals
  • Submitted processed applications to the Property Manager for approval
  • Followed up with applicant regarding status
  • Ensured apartment was ready for resident to move-in on agreed date
  • Immediately followed up on prospects who did not close and attempted to close sale again
  • Referred unqualified applicants to sister communities to meet prospect's needs
  • Secured new resident's signature(s) on appropriate paperwork prior to move-in
  • Oriented new residents to community
  • Monitored renewals
  • Distributed and followed up on renewal notices
  • Assisted in monitoring advertising effectiveness
  • Distributed all company or community-issued notices
  • Represented the company in a professional manner at all times
  • Operated computers programmed with accounting software to record, store and analyze information
  • Understood the Apartment Association lease and contracted credit report application
  • Accepted rental payments and posted rents to the computer
  • Complied with federal, state and company policies, procedures and regulations
  • Recorded monies collected and prepared bank deposit slips on an ongoing basis
  • Debited, credited and totaled accounts on computer spreadsheets and databases using specialized accounting software
  • Ensured all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed
  • Communicated with Property Managers regarding accuracy of invoices received; that purchase orders are attached and invoices are coded correctly, according to company procedures
  • Ensured all invoices received from the properties are approved, entered and paid within a timely manner
  • Accessed computerized financial information to resolve vendor and payment disputes
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes
  • Operated 10-key calculators, copied and facsimiled machines to perform calculations, produce and distribute documents
  • Prepared statements of accounting notices for past residents
  • Prepared, reviewed and closed financial books for assigned properties on a monthly basis
  • Prepared and reviewed quarterly and year end reports
  • Provided accounting support to Property Managers
  • Assisted in lease transactions by typing leases, gathering applicant's history and credit approvals
  • Maintained accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes
  • Assumed Community Manager's duties/authority in absence of immediate supervisor in accordance with company and community guidelines
  • Provided general clerical assistance to community office
  • Received all telephone calls and in-person visits
  • Listened to resident requests, concerns and comments
  • Quickly completed maintenance Service Request and inform the maintenance team
  • Answered questions for residents about community, repairs, rent, rules
  • Followed up on a timely basis if unable to respond to residents on all matters
  • Ensured all maintenance repairs were handled satisfactorily by contacting residents with completed Service Requests on a weekly basis
  • Maintained open communication with Property Manager and Maintenance Supervisor
  • Contributed to cleanliness and curb appeal of the community on continuing basis
  • Assisted in planning resident functions
  • Attended functions and participated as host for any functions as directed by the Property Manager
  • Enforced policies of the community
  • Advised residents of referral concessions (if permitted)
  • Assisted in placing, removing/updating banners, balloons, bandit signs, flags
  • Distributed newsletters, pamphlets, flyers
  • Assisted in conducting market surveys and shop competitive communities

Education

High school diploma - College Prep

Andress High School
El Paso, TX
05.1992

Skills

  • Infant/Child/Adult CPR, AED & First Aid Certified
  • Food Handling Certification
  • Program/Curriculum Planning
  • Classroom Management
  • Administrative Organization
  • Microsoft Office

Availability

Permanent, Full-time

References

  • LaShonda Walker

     Child Care Associates 

     Director of Communications 

     469-658-2774

      lashonda.walker@childcareassociates.org


  • Twanna Carter

      JBC Counseling & Consulting LLC 

      CEO/Executive Director 

      205-905-9672


  • Jewell Owens

     Clinical Supervisor 

     Touchstone 

     623-225-5789 

      jewelaz1110@yahoo.com


  • Nicolette Scholl

     Starbucks 

     District Manager 

     623-523-1454

Timeline

Recreation Assistant

Saguaro Skies FamCamp
08.2024 - Current

Administrative Assistant/Service Writer

Exclusively Imports
06.2021 - 06.2024

Office Automation Clerk

56 FSS/FSY Youth Center
05.2014 - 12.2019

Child and Youth Program Assistant

56 SVS/SVH Youth Center
05.2009 - 06.2021

Property Manager

Orchard Estates Apartments
05.2008 - 01.2009

Leasing Consultant/Assistant Property Manager

Orchard Estates Apartments
08.2005 - 05.2008

High school diploma - College Prep

Andress High School

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Karen Winter