Karen Wood
Seattle,WA
Summary
Dedicated aviation professional committed to exceptional customer service and safety. Adapted swiftly to changing requirements and processes through effective self-learning. Excelled in leadership roles by streamlining operations and fostering team collaboration to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Supervisor Inflight
Alaska Airlines
Seattle, WA
09.2023 - Current
- Assists flight attendants during emergencies by providing necessary guidance and support
- Assists Flight Attendants with inquiries on company policies, FAA regulations, and informational bulletins to enhance operational knowledge
- Processes and audits injury reports to help mitigate workplace injuries
Manager of Inflight Training
CommuteAir
Houston, TX
01.2022 - 09.2023
- Developed and oversaw instructional courseware that enhanced Flight Attendant training on FAA regulations, company policies, emergency procedures, and contractual agreements
- Participated in Inflight Training audits for IOSA and DOD
- Conducted ongoing qualitative assessments of Inflight Instructors to maintain instructional quality and effectiveness
Inflight Training Specialist
CommuteAir
Houston, TX
01.2021 - 01.2022
- Trained Ground Instructors and Air Transportation Supervisors to uphold Inflight Training standards
- Edited and developed curriculum to align with current company policies and FAA regulations
- Supported Inflight Training audits (IOSA, DOD) through thorough preparation
Sales Associate
Anthropologie
McLean, VA
07.2016 - 01.2021
- Drove sales through personalized customer engagement and product recommendations
Server
Jammin Java
Vienna, VA
05.2012 - 01.2021
- Delivered exceptional customer service in fast-paced environment
IAD Inflight Supervisor
CommuteAir
Dulles, VA
03.2020 - 01.2021
- Coached and counseled Flight Attendants on behavioral and performance issues to enhance service quality
- Ensured compliance with all FAA regulations and company policies
- Supervised inflight operations, ensuring compliance with safety regulations and service standards
Ground Instructor
CommuteAir
Dulles, VA
12.2018 - 03.2020
- Instructed new hire flight attendants on FAA regulations, company policies, emergency procedures, and contractual agreements in classroom setting
- Facilitated equipment drills, medical emergency training, fire-fighting drills, and evacuation practical exams to ensure preparedness
Air Transportation Supervisor
CommuteAir
Dulles, VA
07.2018 - 03.2020
- Conducted initial operating experience (IOE) for new hire Flight Attendants, facilitating application of ground school knowledge to revenue flights
- Provided line observations for Flight Attendants, ensuring compliance with FAA regulations and company policies
Flight Attendant
CommuteAir
Dulles, VA
06.2017 - 03.2020
- Ensured passenger safety and comfort through attentive service and proactive problem-solving
- Verified proper placement and functionality of aircraft safety equipment to uphold safety standards
Receptionist
Champion Title and Settlements
Sterling, VA
12.2016 - 06.2017
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
Fulfillment Rep.
Greater Washington Publishing
Reston, VA
04.2012 - 11.2016
- Coordinated order processing and fulfillment operations, ensuring timely delivery of materials.
Education
Advanced Diploma -
Robinson Secondary School
Fairfax, VA06-2007
Skills
- Staff management
- Training and mentoring
- Safety compliance oversight
- Team motivation
- Emergency response
- Complex problem-solving
- Analytical thinking
- Attention to detail
Additional Experience
- Anthropologie, McLean, VA - Sales Associate - July 2016 - February 2021
- Jammin Java, Vienna, VA - Server - May 2012 - February 2021
- Champion Title and Settlements, Sterling, VA - Receptionist - December 2016 - June 2017
- Greater Washington Publishing, Reston, VA - Fulfillment Rep. - April 2012 - Nov 2016
- Heatherwood Retirement Community, Burke, VA - Receptionist - February 2014 - July 2016
Timeline
Supervisor Inflight
Alaska Airlines
09.2023 - Current
Manager of Inflight Training
CommuteAir
01.2022 - 09.2023
Inflight Training Specialist
CommuteAir
01.2021 - 01.2022
IAD Inflight Supervisor
CommuteAir
03.2020 - 01.2021
Ground Instructor
CommuteAir
12.2018 - 03.2020
Air Transportation Supervisor
CommuteAir
07.2018 - 03.2020
Flight Attendant
CommuteAir
06.2017 - 03.2020
Receptionist
Champion Title and Settlements
12.2016 - 06.2017
Sales Associate
Anthropologie
07.2016 - 01.2021
Server
Jammin Java
05.2012 - 01.2021
Fulfillment Rep.
Greater Washington Publishing
04.2012 - 11.2016
Advanced Diploma -
Robinson Secondary School