Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Karen Worman

Sardis,GA

Summary

Results-driven Supervisor bringing 17+ years of experience in fast food operations. Focused on boosting team productivity and increasing profits by proactively managing and improving operations. Proficient in overseeing accounting, compliance and records management. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

24
24
years of professional experience

Work History

Lead CSR/Bank Teller Intern

Southern Bank
Hephzibah, GA
02/22/23 - Current
  • Maintained accurate records of customer interactions and transactions.
  • Provided expert customer service and support to customers, including troubleshooting technical issues.
  • Identified opportunities for process improvement initiatives that enhance efficiency and improve overall customer experience.
  • Assisted in the development and implementation of customer service policies and procedures.

Business Owner

Self-employeed
Sardis, Georgia
03.2017 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.

Area Supervisor

Popeyes
Hephzibah, GA
05.2000 - 03.2017
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Processed orders and issued documentation.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Directed daily workflow of 50 people-strong team in fast food industry.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Mentored new sales associates to contribute to store's positive culture.

Education

GED -

Jenkins County High School
1996

Skills

  • Records Organization and Management
  • Sales Tracking
  • Finance and Accounting Oversight
  • Cost Management
  • Scheduling
  • Inbound and Outbound Calling
  • Team Development
  • Sales closing

References

References available upon request.

Timeline

Business Owner

Self-employeed
03.2017 - Current

Area Supervisor

Popeyes
05.2000 - 03.2017

Lead CSR/Bank Teller Intern

Southern Bank
02/22/23 - Current

GED -

Jenkins County High School
Karen Worman