Karen Wright
Linwood,NC
Summary
Results-driven professional with a comprehensive understanding of creating and optimizing business solutions. Proven ability to analyze requirements and deliver tailored solutions that increase operational efficiency. Experienced in implementing new technology solutions in twenty-five county agencies in North Carolina and New York, as well as add-on projects with fifteen existing customers. Skilled in gathering and translating customer business requirements into system design specifications. Unique ability to interface between business units, technology teams, and support teams, resulting in the transformation of client organizations with business process management and innovative document management solutions. Proficient in Microsoft Office, Salesforce, time management, and attention to detail. Known for collaborative teamwork and achieving consistent results in dynamic environments.
Overview
34
34
years of professional experience
Work History
Senior Solution Analyst
Northwood's Consulting Partners, Inc.
Dublin, Ohio
09.2008 - 12.2024
- I worked with Northwood's Consulting Partners for sixteen years, beginning as a project support specialist before moving to my last role as a Senior Solution Analyst
- My experience included extensive work in North Carolina and New York implementations of new technology solutions in twenty-five county agencies as well as add-on projects with fifteen existing customers
- I was responsible for gathering and translating customer business requirements into system design specifications
- My unique ability to interface between business units, technology teams, and support teams has helped transform client organizations with business process management and innovative document management solutions
- I am sufficient in Microsoft Office, Salesforce, Time Management and Attention to Detail
- Identified opportunities for improvement within existing systems, proposing enhancements that led to increased efficiency and effectiveness.
- Maintained a high level of client retention by proactively addressing concerns and resolving issues in a timely and professional manner.
Supervisor
Department of Social Services in North Carolina
09.1990 - 09.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Associate's Degree - Data Processing
Davidson County Community College
Lexington, NC05.1982
Skills
- User acceptance test
- Data modeling
- Requirements gathering
- Business process analysis
- Software development
- Mobile application development
- ETL (extract, transform, load) design
- Teamwork
- Time management
- Problem-solving
- Attention to detail
- Multitasking
Timeline
Senior Solution Analyst
Northwood's Consulting Partners, Inc.
09.2008 - 12.2024
Supervisor
Department of Social Services in North Carolina
09.1990 - 09.2008
Associate's Degree - Data Processing
Davidson County Community College
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