Karen Yates

• Maintained filing system for records, correspondence and other documents.
• Provided administrative support to management team including preparing reports and presentations.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Processed payroll accurately ensuring all employees were paid on time.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Reviewed contracts for accuracy prior to signing off on behalf of the company.
• Administered payroll and maintained proper documentation of employee personnel.
• Reviewed files and records to obtain information and respond to requests.

Provided prompt and effective customer follow-up leading to swift resolution of all issues.

Maintained consistent communication with Chinese factories to track estimated ship dates for all orders.

Managed daily communication with freight forwarding companies.

Maintained rigorous order entry system for all customer purchase orders, with regular audits and follow-ups.

Enhanced precision.

Provided assistance to customers with technical queries, including detailed instructions for setup, options for suspension and safe place categorizations.

Offered a range of pricing options for different fixture choices, such as voltage and accessories, in accordance with customer specifications.