Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Yee

MI

Summary

I have had many different jobs in my life and with them all I have learned I am good at reading people. I know every person is different and needs to be talked too in different ways. I am an open minded person who is very open to constructive criticism. I enjoy working with people, and learning new things from them. I enjoy teaching new skills to others.

I look forward to working with you and your work family.

Overview

8
8
years of professional experience

Work History

Delivery Courier

Action Transport Services
Pontiac, MI
03.2024 - Current
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
  • Created daily delivery routes to maximize efficiency while minimizing travel time.
  • Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
  • Loaded and unloaded cargo from vehicles using appropriate equipment such as ramps or lift gates.
  • Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.
  • Responded promptly to customer inquiries regarding the status of their orders over the phone or via email.

Sales Associate

Sephora
Greensburg, IN
09.2021 - 04.2022
  • Greeted customers, identified their needs and provided product information.
  • Provided excellent customer service to create a positive shopping experience.
  • Demonstrated product knowledge and answered questions about features, pricing and availability.
  • Conducted sales transactions using point-of-sale systems.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Organized products on shelves in attractive displays to promote sales.
  • Assisted with inventory control by restocking shelves when necessary.
  • Processed payments via cash register or credit card machine accurately and efficiently.
  • Created promotional materials such as flyers and brochures for the store's products.
  • Performed daily maintenance tasks such as sweeping floors, dusting shelves.
  • Attended regular team meetings to discuss strategies for increasing sales volume.
  • Attended company sales trainings to improve skills and learn new selling techniques.
  • Identified appropriate products and bundles to meet clients' unique needs.
  • Researched market conditions and competitor activity to determine customer needs and preferences.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Leveraged market research to develop promotional strategies to meet [Timeframe] sales goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Operated register, handled cash and processed credit card transactions.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Replenished and arranged items to maintain appearance.
  • Reset store displays for special events and seasonal merchandise changes.
  • Recognized security risks to properly handle situations.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by [Number]%.

Company Equipment Delivery Driver

Valley Truck Parts And Service
Warren, MI
01.2016 - 10.2017
  • Assisted in the loading and unloading of company equipment from delivery trucks.
  • Inspected vehicles for mechanical items and safety issues prior to leaving for deliveries.
  • Maintained accurate records of all delivered products, ensuring customer satisfaction.
  • Ensured timely delivery of goods to specified locations within given timeframes.
  • Provided exceptional customer service by answering questions and handling complaints in a professional manner.
  • Monitored vehicle performance and reported any issues immediately to management.
  • Operated company vehicles according to established safety regulations and standards.
  • Managed route schedules, estimated trip duration, fuel requirements.
  • Performed pre-trip inspections on all assigned vehicles including checking fluid levels, tire pressure, brakes, lights and other operational systems before each shift.
  • Adhered to all applicable traffic laws while driving company vehicles on public roads.
  • Worked with warehouse personnel to ensure proper loading techniques were used when loading product onto trucks or trailers for safe transport.
  • Followed correct procedures when delivering goods at customers' premises or designated locations.
  • Communicated effectively with customers regarding product delivery status updates.
  • Responded promptly to emergency calls as needed.
  • Conducted regular maintenance checks of vehicles such as oil changes, refueling, tire rotation.
  • Recognized potential hazards on the road and took corrective action when necessary.
  • Ensured that cargo was secure during transportation using appropriate tools such as straps or chains.
  • Stayed up-to-date with knowledge of new routes or changes in traffic patterns due to construction or accidents.
  • Performed basic repairs on company vehicles as required.
  • Transported hazardous materials safely following specific rules and regulations set forth by the Department of Transportation.
  • Transported and safely delivered items to prevent damage or loss.
  • Handled merchandise in accordance with product handling standards.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Utilized street maps to plan and determine most efficient routes.
  • Notified customers of delays to decrease calls to support.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Obtained signatures needed to complete and process paperwork.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Inspected vehicle and personally handled routine upkeep.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Followed regular schedule of pickups for individual customers and groups.
  • Recorded expenses and maintained receipts.
  • Used pallet jack and forklift to load and unload products at distribution centers and route locations.
  • Processed shipment documents neatly and efficiently for each load.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Fulfilled back haul orders and spotting trailers in loading yard.
  • Maintained ongoing communications with [Job title] in operations center to keep teammates informed.
  • Prepared detailed reports outlining trip, vehicle and passenger details.
  • Performed [Timeframe] inspections and completed vehicle repairs.
  • Reacted decisively and quickly to protect spoilage.
  • Increased inventory longevity, inspecting and repairing vehicles and emergency equipment to promote effective mechanical and safety usage.

Education

GED -

New River Community College
Dublin, VA
02-2011

Skills

  • Performance Management
  • Sales Reporting
  • Strategic Planning
  • Sales team training
  • Staff Management
  • Sales Planning
  • Customer Service
  • Staff Training
  • Customer Relationship Management (CRM)
  • Employee Mentoring
  • Staff Supervision
  • Sales Techniques
  • Staff Development
  • Superb time management
  • Solution selling
  • Client Relationship Management
  • Sales Coaching
  • Sales expertise
  • Team Oversight
  • Service-driven sales
  • Brand-building strategies
  • Product Knowledge
  • Product and service management
  • Direct Sales
  • Relationship Building
  • Excellent communication skills
  • Consultative and relationship selling
  • Persuasive Negotiations
  • Sales and market development
  • Strategic Thinking
  • Quality Improvement
  • Complaint resolution
  • Coaching
  • Documentation And Reporting
  • Mentoring
  • Shift Scheduling
  • Cash Handling
  • Work Planning
  • Team Supervision
  • Overtime Management
  • Client Service
  • Safety
  • Leading Team Meetings
  • Leadership
  • Problem-Solving
  • Team Check-Ins
  • Onboarding and Orientation
  • Evaluating Employee Work
  • Flexible Schedule
  • People Management
  • Giving Constructive Feedback
  • Attention to Detail
  • Conflict Resolution
  • Client Support
  • Goal Setting
  • Coaching and Mentoring
  • Teamwork and Collaboration
  • Complex Problem-Solving
  • Team motivation
  • Issue Resolution
  • Performance Improvement

Timeline

Delivery Courier

Action Transport Services
03.2024 - Current

Sales Associate

Sephora
09.2021 - 04.2022

Company Equipment Delivery Driver

Valley Truck Parts And Service
01.2016 - 10.2017

GED -

New River Community College

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Karen Yee