Karen Ynostroza
Phoenix,AZ
Summary
Outgoing Online student pursuing flexible Full-time employment with Monday through friday shift options. I am a Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I am a Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Day and Night Air Conditioning and Heating
Phoenix, AZ
02.2024 - 03.2024
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Answered customer inquiries over the phone and via email.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered exceptional service by empathizing with customer concerns.
Customer Service Representative
Orangutan Home Services
Tempe, AZ
08.2023 - 02.2024
- Addressed billing inquiries and processed payments securely.
- Provided product information to assist customers in purchasing decisions.
- Resolved customer complaints, ensuring a positive experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
ACE Home Services
Phoenix, AZ
07.2022 - 02.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Pinnacle Charter High School
Tempe, AZ10-2024
Skills
- Product Knowledge
- Account updating
- Appointment Scheduling
- Call Management
- Data Collection
- Data Entry
- Inbound and Outbound Calling
- Complaint resolution
- Customer Service
- Quality Control
- Computer Proficiency
- Assertiveness
- Payment Processing
- Spreadsheets
- Proofreading
- Spanish translation
- Fluent Bilingualism
- Spanish Fluency
- Reliability
Affiliations
- Working Out
- Doing Nails
- I love cosmetology
Languages
Spanish
Professional
Timeline
Customer Service Representative
Day and Night Air Conditioning and Heating
02.2024 - 03.2024
Customer Service Representative
Orangutan Home Services
08.2023 - 02.2024
Customer Service Representative
ACE Home Services
07.2022 - 02.2023
High School Diploma -
Pinnacle Charter High School
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