KAREN ZAPATA-SOTO
Manassas,VA
Summary
Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Offering excellent communication and organizational abilities along with skill in administrative tasks and fluency in Spanish. Dedicated to maximizing client satisfaction and exceeding business objectives by using enthusiastic ideas and strong multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Area Assistant Human Resources Manager
Hyatt Regency Crystal City / Park Hyatt Washington
Washington, DC
04.2024 - Current
- Managed employee relations activities including counseling employees on work related issues.
- Ensured compliance with federal, state and local employment laws.
- Provided guidance and advice to employees regarding personnel matters such as grievances, disciplinary actions and performance issues.
- Monitored benefits programs, making recommendations for improvement when necessary.
- Developed a system for tracking attendance patterns of employees.
- Organized company events such as team-building activities or holiday parties.
- Liaised between management and employees by relaying work information, adjustments and grievances.
Area Human Resources Coordinator
Hyatt Regency Crystal City / Park Hyatt Washington
Washington DC, DC
04.2022 - 04.2024
- Carried out comprehensive background screenings on potential candidates.
- Organized employee recognition programs to boost morale among staff members.
- Developed onboarding materials and presented orientation sessions for new hires.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Handled confidential information with discretion and sensitivity.
- Maintained employee files in compliance with applicable legal requirements.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Answered employee questions during entrance and exit interview processes.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Provided administrative support for HR projects and initiatives.
- Coordinated employee engagement activities to boost morale and productivity.
- Managed HRIS, ensuring efficient data management and reporting capabilities.
Legal Assistant
Rolon Grau Immigration Law
Falls Church , VA
05.2021 - 04.2022
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Organized and executed court calendar with daily cases and supervisor meetings.
- Took active role in new lead generation and new client sign-ups, boosting revenues $10,000+.
- Gathered required immigration application documents and assisted with filing.
- Reviewed client files regularly, consulted attorney and prepared regular status reports to clients and tracked multiple deadlines simultaneously for employer clients.
Paralegal
The Mendoza Law Firm
Washington, DC
11.2020 - 05.2021
- Corresponded with current and prospective clients to obtain information and enable effective case development
- Interacted with telephone callers and answered questions about immigration attorneys' services
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome
- Met with clients to gather information, prepare documentation and determine necessary actions
- Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
Education
Associate of Arts -
Northern Virginia Community College
12.2020
Skills
- MS Office
- Administrative tasks
- Spanish language fluency
- Conflict Resolution
- Case management
- Office Management
- Personnel Engagement
- Relationship Building
Certification
- Project Management, Google - 2022
Timeline
Area Assistant Human Resources Manager
Hyatt Regency Crystal City / Park Hyatt Washington
04.2024 - Current
Area Human Resources Coordinator
Hyatt Regency Crystal City / Park Hyatt Washington
04.2022 - 04.2024
Legal Assistant
Rolon Grau Immigration Law
05.2021 - 04.2022
Paralegal
The Mendoza Law Firm
11.2020 - 05.2021
Associate of Arts -
Northern Virginia Community College
- Project Management, Google - 2022
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