Summary
Overview
Work History
Education
Skills
Timeline
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Karen Zapinsky

Henrietta,NY

Summary

Over 23 years of experience in Telecom/Network Operations. Successfully managed and maintained DSL locations for Xerox across the US and Canada. Expertise in customer relations and vendor management, ensuring seamless communication and collaboration. Developed and maintained multiple reports using Excel, streamlining data analysis and reporting processes. Proficient in Word, Excel, and Power Point. Well-equipped to contribute to the success of any organization in need of a dedicated and experienced professional in Telecom/Network Operations.

Overview

25
25
years of professional experience

Work History

Associate Consultant

HCLTech
12.2017 - Current
  • Assist in developing Powerpoint presentations weekly (Staff Calls), bi-weekly (Director Calls) and bi-monthly (All Hands Calls).
  • Utilized Microsoft Word, Excel, PowerPoint and Outlook.
  • Company Overview: (Previously EDS/HP/ACS/ATOS/Verizon) Network Operations Center
  • Manage DSL/Broadband connections for Xerox Parts Drop and Client Sites throughout North America and Canada. Included vendor order placement (Add/Move/Upgrade/Disconnect) and provide Billing and Break/Fix support
  • Process daily (Ticket Examination), weekly (Xerox Governance call), monthly (SLA reporting, Credit Adjustments, Genesis Device Count, eBonding MasterList), and yearly (Ticket Examination) reporting utilizing ETMS and Microsoft Excel

Network Operations Associate

Verizon
08.2000 - 12.2017
  • Company Overview: (Previously EDS/HP/ACS/ATOS) Network Operations Center
  • Facilitate network drop activations for all Xerox locations outside Monroe County including troubleshooting and port configuration changes
  • Perform network drop activations for all Xerox locations within Monroe County including troubleshooting and port configuration changes
  • Manage 350 DSL/Broadband connections for Xerox Parts Drop and Client Sites throughout North America and Canada including vendor order placement (Add/Move/Upgrade/Disconnect) and provide billing support
  • Maintain a DSL/VAP spreadsheet for all 350 DSL/Broadband connections and report to XIM weekly on current status of all locations as well as any Break/Fix issues
  • Resolve all Break/Fix issues involving the DSL/Broadband connections for Xerox Parts Drop and Client Sites throughout North America and Canada by working with the vendor and site contacts
  • Process daily (Ticket Examination), weekly (Change Management Report, Extranet Report), monthly (LOS, LAN Adjustments, Ticket Analysis, Tickets by Agent), and yearly (Ticket Analysis, Tickets by Agent) reporting utilizing SNOW and Microsoft Excel
  • Maintain a database for Static IP addresses within Xerox and assign/remove as requested
  • Process Voice Requests including Dial Plan changes, Voice Allocation changes, and Add/Remove plans as needed
  • Knowledgeable on the Telecom processes including Local Exchange Carriers, Switched Access orders and voice billing
  • Back up for Business Management Local Exchange Carrier Move/Add/Change orders and Switched Access orders
  • Back up for monthly LOS and CMP Reporting

Education

Some College (No Degree) -

Christian Heritage College
El Cajon, California

Skills

  • Problem-solving
  • Quality assurance
  • Planning and execution
  • Microsoft Excel
  • Microsoft PowerPoint

Timeline

Associate Consultant

HCLTech
12.2017 - Current

Network Operations Associate

Verizon
08.2000 - 12.2017

Some College (No Degree) -

Christian Heritage College

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Karen Zapinsky