Karen Zellar
Hillsborough,NJ
Summary
Experienced leasing agent with a strong focus on tenant relations and customer service excellence. Demonstrated success in addressing tenant inquiries and managing maintenance requests, leading to increased satisfaction and streamlined operations.
Overview
24
24
years of professional experience
Work History
Leasing Agent
Premier Development
Raritan, New Jersey
11.2023 - Current
- Conducted property tours for prospective tenants, showcasing features and amenities to enhance leasing appeal.
- Reviewed rental applications, verifying documentation to ensure qualified tenants.
- Assisted applicants with lease documentation to ensure accuracy and compliance.
- Managed tenant inquiries via phone and email, providing prompt responses.
- Coordinated maintenance requests with vendors for prompt resolution of tenant issues.
- Utilized property management software to track leasing activities and maintain tenant records.
- Organized promotional events to attract new tenants and foster community engagement.
- Collaborated with marketing team to create targeted advertising strategies for available units, increasing visibility.
Family Manager
Self-employed
Hillsborough, NJ
11.2001 - Current
- Coordinated educational and extracurricular activities, ensuring children had diverse and enriching experiences.
- Tutored children in multiple school subjects to boost educational performance.
- Assisted with sports practice and homework, enhancing children's engagement in after-school activities.
- Promoted intellectual development by engaging children in educational activities like reading and creative crafts.
- Monitored children's physical and social well-being through regular interactions, promoting a healthy and supportive environment.
- Monitored emotional and developmental progress in children, proactively addressing concerns with parents to promote well-being.
- Removed hazards and developed appropriate boundaries and rules to create a safe environment for children.
- Managed daily household operations and scheduling for family needs.
- Oversaw budgeting and financial planning for household expenses.
- Created detailed budgets to track expenses across the family, including tracking of income and investments.
- Developed and implemented routines for household chores and responsibilities.
- Developed systems to streamline daily routines such as meal planning and grocery shopping.
- Organized meal planning, grocery shopping, and food preparation tasks.
- Facilitated timely resolution of issues through open communication among family members, fostering a cohesive family dynamic.
- Supported family during challenging periods, including illness and loss.
- Handled complex tasks related to travel arrangements including visas, passports, tickets.
- Assisted with event planning for special occasions such as weddings or anniversaries.
- Took children to and from school and extra-curricular activities.
- Traveled with family to help with vacation activities and childcare.
Barista
Starbucks
Hillsborough, NJ
08.2019 - 11.2023
- Delivered exceptional customer service by actively engaging with customers and addressing their needs promptly.
- Crafted high-quality beverages tailored to customer specifications, boosting customer satisfaction.
- Operated espresso machines to prepare drinks efficiently during peak hours, supporting timely service.
- Collaborated with team members to streamline operations during peak hours, ensuring efficient service delivery.
- Maintained organized and clean workspace and equipment, contributing to efficient service delivery.
- Educated customers on menu items, promotions, and seasonal offerings effectively.
- Handled cash transactions accurately while adhering to company policies.
- Assisted in training new baristas on beverage preparation and customer service practices.
Education
Associate of Arts - Accounting
Bryant & Stratton College
North Syracuse, NY12-1996
Skills
- Lease documentation and oversight
- Leasing strategies
- Tenant relations
- Fair housing regulations
- Administrative support
- Time management
- Conflict resolution
Timeline
Leasing Agent
Premier Development
11.2023 - Current
Barista
Starbucks
08.2019 - 11.2023
Family Manager
Self-employed
11.2001 - Current
Associate of Arts - Accounting
Bryant & Stratton College