Karen Zimmer-Trumbower
Newark Valley,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Licensed Massage Therapist with excellent verbal communication and customer service skills. Competent and knowledgeable in variety of massage treatments. Positive, enthusiastic and energetic.
Caring Licensed Massage Therapist with building great relationships with clients and staff members. Insightful, business-savvy and experienced in sales and marketing techniques.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Licensed Massage Therapist
Serenity Spa at Tioga Downs
Nichols, NY
11.2022 - Current
- Provides professional massage therapy services for clients, including Swedish, Deep Tissue, Prenatal, Hot Stone, and other massage techniques.
- Assesses client needs and developes individualized treatments plans to address the specific health needs of each client.
- Demonstrates knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Documents clients' medical histories and conditions in order to determine contraindications to treatment.
- Educates clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Maintains accurate records of all treatments provided to clients in compliance with company policies and procedures.
- Promotes additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions.
- Attends continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Reviews patient forms and notes prior to each session in order to identify any new information that may affect treatment plan decisions.
- Advises customers on products used during the massage such as creams or essential oils designed for relaxation purposes.
- Advises clients on personal care between appointments and relevant products for individual needs.
- Restocks products and maintains treatment rooms for professional appearance and sanitization.
General Office Cleaner
CleanTECH
Endicott , NY
11.2023 - 06.2024
- Swept and mopped floors, dusted furniture, and vacuumed carpets.
- Organized and restocked supplies in bathrooms, break rooms, and other areas.
- Cleaned windows, walls, blinds, doors and light fixtures.
- Collected recyclables from designated areas for proper disposal.
- Maintained a positive attitude at all times while interacting with co-workers, customers and management personnel.
- Disinfected restrooms, kitchenettes and other common areas
- Replenished paper towels in dispensers throughout the facility.
- Stocked paper goods in break room vending machines.
- Recorded inventory levels of cleaning supplies and chemicals used daily.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Organized and cleaned conference rooms with trash removal, floor cleaning and proper chair arrangement.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Gathered and removed trash, placing in appropriate disposal area.
- Cleaned entrance area glass doors and other surfaces to remove fingerprints and dirt.
- Followed security rules when disarming alarm systems and leaving.
- Kept business entrances clean, tidy and professional in appearance.
Self-Employed Massage Therapist
Massage Therapy By Karen Zimmer
Endicott , NY
10.2001 - 01.2024
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Performed quality, therapeutic bodywork to meet clients' needs.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Organized and maintained full schedule of appointments with clients of different ages and physical needs.
- Restocked products and maintained treatment rooms for professional appearance and sanitization.
- Advised clients on personal care between appointments and relevant products for individual needs.
- Researched new products and therapy modalities to increase service offerings.
- Maintained impeccable records for business administration and financial management purposes.
- Consulted with physiotherapists, chiropractors, physicians and psychologists to develop client treatment plans.
- Stocked treatment space with linens, supplies and sterilized instruments.
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
- Cleaned table and space between appointments to protect client health.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Participated in community events such as health fairs or charity fundraisers in order to promote awareness about the benefits of massage therapy.
- Kept abreast of industry trends by reading trade magazines and attending seminars or workshops related to massage therapy.
- Adhered strictly to all state laws governing massage therapy practice.
- Promoted additional services and products available at the spa in order to increase revenue stream.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Operated front desk tasks such as answering phones , booking appointments or taking payments from clients when needed.
Education
Massage Therapy Certificate - Massage Therapy
Finger Lakes School of Massage
Ithaca, NY06-2001
High School Diploma -
Newark Valley High School
Newark Valley, NY06-1996
Skills
- Customer Service
- Relationship Building
- Active Listening
- Task Prioritization
- Reliability
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Customer Needs Assessment
- Organizational Skills
- Effective Communication
- Self Motivation
Timeline
General Office Cleaner
CleanTECH
11.2023 - 06.2024
Licensed Massage Therapist
Serenity Spa at Tioga Downs
11.2022 - Current
Self-Employed Massage Therapist
Massage Therapy By Karen Zimmer
10.2001 - 01.2024
Massage Therapy Certificate - Massage Therapy
Finger Lakes School of Massage
High School Diploma -
Newark Valley High School
Similar Profiles
Colby Woolever-FrostColby Woolever-Frost
Poker Dealer at Tioga DownsPoker Dealer at Tioga Downs
Skylar NewSkylar New
Food and Beverage Attendant at Tioga Downs Casino And ResortFood and Beverage Attendant at Tioga Downs Casino And Resort
Kayla SrnkaKayla Srnka
Spa Manager at Tioga Downs Casino And ResortSpa Manager at Tioga Downs Casino And Resort
Tyler VallequetteTyler Vallequette
Merchandising/Sales at PepsiCoMerchandising/Sales at PepsiCo
Joseph MyersJoseph Myers
Fleet and Maintenance Supervior at TCATFleet and Maintenance Supervior at TCAT