Karena Bjerkhoel
Fernley,NV
Summary
Efficient restaurant Team Member with strong interpersonal and time management skills. Prior work experience in both fast food and casual dining. Hard-working and dependable with high-performing nature and customer-service focus.
Developed exceptional leadership and operational management skills within high-paced restaurant environment, demonstrating versatility and adaptability. Proven ability to manage diverse teams and drive customer satisfaction through efficient service delivery. Seeking to leverage transferable skills in new industry with opportunities for growth and impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Popeyes
01.2023 - 02.2025
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
General Manager
KFC
08.2021 - 12.2022
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
Manager
Togos
07.2021 - 08.2022
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Supervisor
Jack In The Box
04.2021 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Supervised ongoing daily production phases.
Manager
KFC
10.2018 - 04.2021
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School -
Thurston High School
Springfield, OR06.2018
Skills
- Leadership and team building
- Customer service
- Cash handling
- Problem resolution
- Inventory management
- Operations management
- Cost control
- Food safety
Accomplishments
Successfully opened numerous new restaurants In different locations ensuring all equipment is ordered and arriving promptly. Setting up a account with food distribution Center to provide all product needed for operations. Verifying all permits were obtained and all inspections were completed for safe and ready operation. Hired, Trained, and Supervised team up to 30 staff members.
Certification
Serve Safe Certification
Timeline
General Manager
Popeyes
01.2023 - 02.2025
General Manager
KFC
08.2021 - 12.2022
Manager
Togos
07.2021 - 08.2022
Shift Supervisor
Jack In The Box
04.2021 - 07.2021
Manager
KFC
10.2018 - 04.2021
High School -
Thurston High School
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