Karena Gan

Work experience - Whilst I was between jobs I was helping out at a family friend's garage to gain some experience, try to bring some organisation to their business and generally help a family friend though a tough time. In my time here I was in charge of dealing with all clients from bookings, queries and updates through to invoicing of jobs and collections of cars. Some of my roles -

• Coordinated office supplies orders to keep necessary materials available at all times.
• Maintained accurate logs of visitor entries for security purposes.
• Provided valuable support during busy periods, contributing to successful operation under high pressure.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
• Handled appointment scheduling to ensure smooth daily operations.
• Maintained an organised reception area for a professional business environment.
• Managed phone calls, resulting in effective communication flow within the company.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Answered and helped resolve enquiries from clients, vendors and general public.

• My work here involved making cocktails and drinks for the disperse bar or the restaurant, closing and opening bar, learning signature cocktail specs, cleaning bar, replenishing stock and more.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
• Enhanced customer experience by providing excellent service and product knowledge.
• Polished glassware regularly for presenting drinks impeccably.
• Took orders accurately whilst multitasking efficiently under pressure.
• Prepared cocktails for enriching the bar's menu variety.

• My key responsibilities in TwoRuba were basic service needs (Taking orders, making and serving drinks, cleaning tables)
• Opening, setting up of bar and tables and closing the bar including cashing up the register.
• Achieved speedy service by efficiently managing multiple tables at once.
• Ensured compliance with health and safety regulations during all shifts.
• Enhanced customer satisfaction by attentively taking orders and promptly serving cocktails.
• Kept calm under pressure during peak hours, maintaining quality service levels.
• Demonstrated knowledge of drink recipes for improved customer experience.
• Collaborated with team members to provide seamless service during busy periods.
• Ensured passenger satisfaction by promptly preparing and serving drinks.

• Starting as a waitress in this role I delivered a high class service to customers to create a wonderful dining experience, which in turn gave me the opportunity to move up to floor supervisor.
• Since moving on to being restaurant floor supervisor, I grew in my number of responsibilities such as training and managing the staff, shifts and breaks and making sure the service runs smoothly
• I am the communicator between kitchen and floor staff, and also often in charge of the till, including the nightly cash up and money handling.
• I am the main contact with customers when dealing with minor complaints and queries, face to face and via the telephone.
• Conducted training for better customer service results.
• Fostered a collaborative environment, improving overall productivity.
• Liaised between management and staff for better transparency and trust-building.
• Handled customer complaints, leading to higher satisfaction levels.

• My key responsibilities in this workplace included face to face communication with customers, taking orders, serving food and drinks (including wine), checking allergies and processing payments.
• Managed table settings for enhanced dining experience.
• I regularly closed the restaurant, which entailed packing away tables and chairs and making sure everything is ready for the next morning.
• Executed food and drink orders accurately to improve customer satisfaction rates.
• Handled cash transactions accurately, ensured balanced till at end of shift.
• Maintained clean and organised dining area for customer comfort.
• Enhanced guest satisfaction through attentive and prompt service.

• In this work placement I had to be at reception desk for most part of the work day, and it involved greeting tenants, sorting mail and deliveries, dealing with caretakers and contractors and generally supervising the building
• Ensured smooth operations for daily concierge activities.
• Facilitated efficient check-ins and check-outs for seamless contractor transitions.
• Managed all tenant enquiries swiftly, ensuring satisfaction.
• Handled incoming post and parcels efficiently, enhancing resident convenience.
• Maintained exemplary customer service standards at all times.