Karena Lawson
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Papa John's Pizza
12.2018 - 05.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer needs through competent customer service and prompt problem-solving.
Shift Leader
Panera Bread
07.2019 - 05.2021
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Barista
Starbucks
06.2021 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
High School Diploma -
North Paulding High School
Dallas, GA05.2019
Skills
- Adaptive and Creative
- Conflict Mediation
- Product Upselling
- Hospitality Service Expertise
- Problem-solving
- Multitasking
- Stress management
- Attention to detail
Timeline
Barista
Starbucks
06.2021 - Current
Shift Leader
Panera Bread
07.2019 - 05.2021
Customer Care Representative
Papa John's Pizza
12.2018 - 05.2019
High School Diploma -
North Paulding High School
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