Karena Mendrala, RMA
Chicopee,MA
Summary
Patient-focused and dedicated professional with extensive experience in delivering high-quality care to diverse patient groups. Collaborative team player, skilled in working with cross-functional teams to meet the unique needs of patients. Experienced in supporting office operations and physicians by coordinating patient information, recording medical information, and assisting providers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
REGISTERED MEDICAL ASSISTANT
HMC Ob/GYN & MIDWIFERY
02.2019 - Current
- Observed patient activities and reported changes in patient’s condition, such as reactions to medication and change in medical procedures.
- Facilitated patient with routine examination, such as Essure, colposcopy, endometrial biopsy, loop electrosurgical excision procedure, circumcision, and incisional biopsies.
- Collaborate with Office Manager on clinical care and patient flow activities in accordance with the physicians’ orders, departmental policies, and patients’ safety needs.
- Provided ongoing support and mentorship to new employees, fostering a collaborative and productive work environment.
- Maintained accuracy while administering injectable medication and immunizations.
- Assisted patients in preparation for examinations, including assessing and recording vital signs.
- Conducted routine tests such as urine dipstick and pregnancy tests.
- Prepared exam rooms for patients, ensuring cleanliness and restocking supplies.
- Disposed of contaminated supplies in compliance with OSHA regulations.
- Maintained inventory of necessary supplies, equipment, and instruments.
- Assisted providers with all gynecological exams and procedures.
- Assisted RN/LPN with telephone triage.
Medical Assistant
Trinity Health of New England
04.2008 - 02.2019
- Assisted patients in preparation for examinations, assessing and recording vital signs
- Performed routine tests such as urine dipstick and pregnancy test
- Prepared exam rooms for patients, including cleaning and restocking
- Disposed of contaminated supplies in adherence to OSHA regulations
- Kept facility stocked with necessary supplies, equipment and instruments
- Proficient in EPIC
- Assisting Manager with needs of office when asked, helping with MA schedule
- Assisting Providers with all Gyn exams
- Mentor MA for training new hires
- Assisting RN/LPN with Triage
- Injections such as Depo, Gardasil and TDap
Lead Medical Assistant
Dr. Natalie Wright D.O.
10.2004 - 04.2008
- Triage all calls for Private Provider Practice
- Assisted patients in preparation for examinations, assessing and recording vital signs
- Performed routine tests such as urinalysis and pregnancy test
- Kept facility stocked with necessary supplies, equipment and instruments
- Assisting Provider with all medical exams and procedures
Education
Medical Assistant Certificate Program -
Sandford Brown
Springfield, MA10.2004
Skills
- Strong communication, collaboration, interpersonal, and multitasking skills, with ability to work calmly and professionally in fast-paced and challenging environments
- Proficient in Microsoft 360 software and EMR systems including eClinicalWorks, Epic, and Meditech
- Demonstrated ability to convey information clearly and concisely in both written and verbal formats
- Successful in training new staff members, ensuring they are well-prepared for their roles
Awards
- MA Clinical Ladder Level III
Certification
- RMA - Registered Medical Assistant
- CPR and First Aid
Timeline
REGISTERED MEDICAL ASSISTANT
HMC Ob/GYN & MIDWIFERY
02.2019 - Current
Medical Assistant
Trinity Health of New England
04.2008 - 02.2019
Lead Medical Assistant
Dr. Natalie Wright D.O.
10.2004 - 04.2008
Medical Assistant Certificate Program -
Sandford Brown
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