Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Karena Ochoa

Dallas

Summary

Dedicated and adaptable professional with experience in customer-facing roles and security operations. Skilled in managing guest interactions, answering inquiries, monitoring safety protocols, and maintaining composure in fast-paced environments. Adept at conflict resolution, multitasking, and fostering a safe and welcoming environment for both clients and staff.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Security

Northwood Club
Dallas
07.2023 - Current
  • Maintained security of personnel through in-depth security searches and patrols.
  • Inspected building security systems regularly for proper functioning.
  • Monitored CCTV cameras and conducted regular foot patrols to ensure site safety.
  • Checked in guests, vendors, and employees.
  • Responded to emergencies quickly, following strict safety procedures.
  • Created detailed daily activity reports and incident documentation.

Security

Hunt Oil
Dallas
08.2018 - 06.2023
  • Monitored CCTV cameras and conducted regular foot patrols to ensure site safety.
  • Checked in guests, vendors, and employees; issued security badges and maintained visitor logs.
  • Responded to emergencies quickly, following strict safety procedures.
  • Maintained high visibility presence to deter unauthorized behavior and secure assets.
  • Handled front desk responsibilities, including visitor check-ins and communication, to maintain a professional and secure workplace.
  • Greeted visitors warmly and directed them to appropriate departments.
  • Responded promptly to inquiries via phone, email, and in-person interactions.

Hostess

Corrientes 348
Dallas
05.2017 - 07.2018
  • Greeted and seated guests in a timely and professional manner.
  • Supported servers with food delivery and table service to ensure optimal guest experience.
  • Assisted in coordinating large party reservations and peak-time operations.
  • Maintained cleanliness and organization of the front-of-house area.

Hostess

Bubbas 33
Mesquite
10.2016 - 05.2017
  • Greeted and seated guests in a timely and professional manner.
  • Handled phone calls for to-go orders and provided personalized menu recommendations.
  • Maintained cleanliness and organization of the front-of-house area.

Education

High School Diploma -

W. W Samuell High School
Dallas, TX
08-2015

Skills

  • Visitor management
  • Customer Service & Guest Relations
  • Security Monitoring & Emergency Response
  • Call Handling & Communication
  • Access Control & CCTV Surveillance
  • Conflict Resolution & Team Collaboration
  • Time Management & Organizational Skills
  • Report Writing & Incident Documentation

Languages

Spanish
Limited

Certification

  • Security Guard Level 2 license

Timeline

Security

Northwood Club
07.2023 - Current

Security

Hunt Oil
08.2018 - 06.2023

Hostess

Corrientes 348
05.2017 - 07.2018

Hostess

Bubbas 33
10.2016 - 05.2017

High School Diploma -

W. W Samuell High School

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