Karena Simmons

Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.

• Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
• Developed rapport with clients by utilizing empathy and active listening skills, creating supportive therapeutic environment conducive to learning.
• Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
• Implemented crisis prevention measures when necessary to maintain safety within therapy sessions.
• Implemented behavioral intervention plans created by clinical supervisors.
• Collected and analyzed data on client performance, adjusting treatment plans accordingly to maximize progress towards goals.
• Trained parents and caregivers in behavior management strategies, empowering them to support their child''s growth at home effectively.
• Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
• Increased client independence by teaching essential self-help skills such as toileting, dressing, and feeding.
• Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.

• Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
• Drove team revenue totals by bringing in top sales numbers.
• Maintained visually appealing and organized sales floor, ensuring easy access to products for customers.
• Contributed valuable feedback during team meetings regarding strategies for improving customer experience.
• Educated customers on personalized shoe options based on activity level, style preferences and foot type.
• Demonstrated exceptional communication skills when presenting product features and benefits to customers.
• Participated in ongoing training sessions to enhance product knowledge and improve selling techniques.

• Responsibilities as a Grocery clerk is having great customer service skills, feedback, and helping others
• Accomplishments are making sure the store is clean and organized before the next morning and meeting new people everyday.
• Stocked shelves and organized merchandise displays for easy retrieval.
• Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Addressed customer complaints and concerns, providing mutually beneficial solutions.
• Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
• Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
• Contributed to increased sales performance by stocking shelves in a visually appealing manner.