Summary
Overview
Work History
Education
Skills
Timeline
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Karen A. Smith

Big Flats,NY

Summary

Dedicated and focused individual who excels at prioritizing multiple tasks simultaneously. Broad-based background encompasses exceptional work ethic and commitment to organizational objectives. Committed to delivering high-quality results with little supervision. Energetic, organized, and professional. Recognized for decisive leadership and proven ability to face challenges head-on and execute sound decisions. Exhibits the ability to recognize each person as an individual with unique values, beliefs, and practices. Prioritize projects and multitask effectively to achieve project goals. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

18
18
years of professional experience

Work History

Office Manager

EMSTAR
11.2005 - Current
  • Full range of computer knowledge i.e.; Microsoft, Content Management System (CMS).
  • Proficient in current web design technology, website management, create and maintain web content.
  • Virtual terminal- internet-based payment system integration.
  • Social media savvy.
  • Create marketing brochures, flyers, and advertisements.
  • Recognize priority issues and realize the effect on staff and Corporation.
  • Order supplies through various vendors.
  • Maintain office technology including procedure.
  • Maintain computer and physical filing systems.
  • Created, maintained, and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers, and contractors.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules, and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Secretary

Arnot Ogden Medical Center
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and updated records and files to maintain document compliance.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Visual Merchandiser

American Home Furniture
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.

Office Assistant

New Mexico Metal Systems
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.


Assistant Store Manager

Pier 1 Imports
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Optimized store displays and appearance via strategic merchandising.

Education

High School Diploma -

Southside High School
Elmira, NY

Interior Decorating -

Professional Career Development Institute
Norcross, GA

Skills

  • Managing Deadlines
  • Database Administration
  • Microsoft Office
  • Customer Service Management
  • Clerical Support
  • Calendar Management
  • Conflict Management
  • Workflow Optimization
  • Project Management
  • Excellent Multitasking Abilities
  • Written Communication
  • Database Maintenance

Timeline

Office Manager

EMSTAR
11.2005 - Current

Secretary

Arnot Ogden Medical Center

Visual Merchandiser

American Home Furniture

Office Assistant

New Mexico Metal Systems

Assistant Store Manager

Pier 1 Imports

High School Diploma -

Southside High School

Interior Decorating -

Professional Career Development Institute

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Karen A. Smith