Karen A Solomon
Lithonia,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Center Specialist II
State Farm
Dunwoody, GA
02.2021 - Current
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Navigated through computer systems to review information and respond appropriately to callers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative
StateFarm
Dunwoody, GA
07.2019 - 02.2021
- Communicates clearly, professionally and empathetically using approved scripts via phone or written correspondence.
- Knows where to find answers to a variety of insurance related questions while helping the customer understand what will happen next.
- Handles multiple computer applications while helping customers on the phone while maintaining quality records in a fast-paced collaborative team environment.
Customer Service Representative
HSN
St. Petersburg, FL
09.2018 - 07.2019
- Apply active listening skills to understand the customer’s needs and wants so that we can be efficient in assisting them.
- Educating and offering customers upsells and specials we have for the day.
- Responsible for meeting key performance indicators such as quality, compliance, and purchase rate.
- Field inbound calls in a fast paced environment.
Education
Master of Science - Marketing
Southern New Hampshire University
Hooksett, NH04.2022
Bachelor of Business Administration - Marketing
Valdosta State University
05.2017
Skills
- Problem-solving abilities
- Adaptive team player
- Customer Service
- Microsoft Office Suite
- Critical Thinking
- Organizational Skills
- Time Management
- Leadership
Certification
- Hootsuite Platform Certification, Hootsuite, 2021
- Google Analytics Certification, 2021
Timeline
Care Center Specialist II
State Farm
02.2021 - Current
Customer Service Representative
StateFarm
07.2019 - 02.2021
Customer Service Representative
HSN
09.2018 - 07.2019
Master of Science - Marketing
Southern New Hampshire University
Bachelor of Business Administration - Marketing
Valdosta State University
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