Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karena Williams

Killeen,Texas

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 24 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings.

Overview

26
26
years of professional experience

Work History

Restaurant Manager

Tacala Taco Bell
02.2015 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Assistant Manager

McDonald's
03.1997 - 01.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Education

High School Diploma -

Killeen High School
Killeen, TX
05.1995

Skills

  • Manage Promotions
  • Dynamic, Friendly Hostess
  • Thorough Knowledge of Product
  • Training and Development
  • Food and Beverage Orders
  • Strategic Forecasting
  • Food Preparation and Safety
  • Employee Presentations
  • Investigating Complaints
  • P&L Responsibility
  • Monitoring Food Preparation
  • Supply Ordering and Management
  • Employee Recruitment Expertise
  • Teamwork and Collaboration
  • Staff Supervision
  • Order Delivery Practices
  • Food Challenges
  • Kitchen Equipment Operation
  • Maintain Food Safety
  • Schedule Crew Members
  • Performance Improvement
  • Calendar and Scheduling Software
  • Shift Management
  • Managing Deliveries
  • Staffing and Sales Reporting
  • Delegating Assignments and Tasks
  • Hiring and Training

Timeline

Restaurant Manager

Tacala Taco Bell
02.2015 - Current

Assistant Manager

McDonald's
03.1997 - 01.2015

High School Diploma -

Killeen High School

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Karena Williams