Karen A. Zak
Saint Louis,MO
Summary
Personal Lines Account Manager with over 18 years of serving as the liaison between clients and their insurance carrier by providing quality service combined with effective written and verbal communication to maintain retention.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Personal Lines Account Manager
Independent Insurors, Inc.
Saint Louis, MO
09.2006 - Current
- Retain clients by providing exceptional service and responding in a timely manner to client needs regarding policy renewals and rate increases, coverage questions, billing and payment inquiries, policy changes, and claims reporting.
- Manage and maintain a diverse book of business with attention to detail by providing effective written and verbal communication to service insurance needs of clients and assist with problem solving.
- Utilize Applied agency management system for maintaining client documentation, organizing client data, and following up on client needs.
- Review and communicate policy renewal increases with clients and recommend solutions for premium decreases.
- Provide and review insurance proposals for current and prospective clients and compare insurance carrier coverages.
- Identify and recommend solutions to clients for gaps in coverage due to industry changes.
- Maintain current knowledge of insurance company changes and products, underwriting eligibility guidelines and requirements to service policies.
- Identify cross-selling, account rounding, and upselling opportunities to increase retention.
- Monitor active claims and act as a liaison between the client and claims adjuster to assist with questions or concerns during the claim settlement process.
Education
Bachelor of Arts - Human Resource Management
Webster University
Saint Louis, MO05.1995
Skills
- Customer Service and Relations
- Verbal and Written Communication
- Self-motivated
- Problem-solving abilities
- Attention to Detail
- Organizational Skills
Certification
- Property and Casualty License - Missouri Department of Insurance.
- Life and Health Insurance License - Missouri Department of Insurance.
- Certified Insurance Service Representative (CISR) - The National Alliance for Insurance Education & Research.
Timeline
Personal Lines Account Manager
Independent Insurors, Inc.
09.2006 - Current
Bachelor of Arts - Human Resource Management
Webster University