Karena "Karrie" Qualey
Proctor,USA
Summary
Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service.
Overview
28
28
years of professional experience
Work History
Office Coordinator
Overhead Door of Rutland
06.2024 - 02.2025
- Responsible for incoming customer calls and responding to customer questions
- Preparing work orders
- Take in payments and apply to the customer account
- Create and maintain databases to track company metrics
Mortgage Processor
Heritage Family Credit Union
09.2023 - 04.2024
- Responsible for preparing Home Equity loans for closing
- Preparing files with initial information provided by borrower, following up with calling on verification of employment, ordering appraisals and title work
- Reduced loan application processing time by diligently reviewing and verifying applicant information.
Administrative Specialist
Walker Schooler District Managers
06.2022 - 09.2023
- Responsible for Front Desk duties including but not limited to telephones, distribution of mail, ordering all office supplies
- Assist District Managers with preparing monthly board meeting packets for 22 special, metropolitan, water, and fire districts
- Receiving and posting payments for seven metropolitan districts
- Consolidating and e-filing documents according to federal, state, county, and city laws and regulations
- Search properties and parcels in El Paso and Teller Counties in Colorado
- Ordering pertinent Title work and/or O & E reports
- Research recorded documents for projects requiring a clear chain of title
- Assist the accounting department with preparing documents for audits of several districts
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
Post Closer
Mortgage Solutions
01.2021 - 05.2022
- Processed closed loan packets to verify all documents were signed, dated, and notarized
- Would contact Title Companies to get any missing or incomplete documents
- Filed FHA and VA insurance documents with Freddie Mac and Fannie Mae
- Checked accuracy and completeness of all paperwork.
- Conducted thorough reviews of closed loan files for accuracy and completeness.
Front Office Leasing Agent
Premier Real Estate Group
01.2013 - 01.2019
- Responsible for greeting tenants, vendors and realtors
- Answers incoming calls
- Schedule showings for rentals with general public and realtors
- Process all incoming applications, gathering pertinent information for property manager approval
- Prepare all move in files, including typing all leases
- Process all move out files ensuring all documentation is included
- Type all lease extensions for renewing tenants
Customer Representative Associate
Progressive Insurance
01.2010 - 04.2012
- Responsible for handling transaction from customers’ incoming calls
- May quote or sell new quotes
- Add or delete vehicles, drivers and/or coverage from customers’ policies
- Process renewals, reinstatements, endorsements, payments and state specified filings
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Executive Assistant / Closing Assistant
AddStaff
01.2010 - 12.2010
- Assisted Add staff customers in the role of executive assistant and closing assistant
- Responsible for executive’s correspondence through mail, email and by phone
- Worked on preliminary marketing material
- Responsible for assisting receptionist with incoming calls
- Aided closers in closing out files
- Worked on e-recordings and sending the finished recordings to the appropriate recipient
Business Relations Specialist
Better Business Bureau of Southern Colorado
01.2007 - 01.2009
- Responsible for BBB accredited business retention (3100 members in 28 counties)
- Supported BBB accredited business and BBB OnLine Program, kept tract of trade-outs, served as contact person for Landscapers Association, Pike Peak Mechanical Association and various other organizations
Executive Administrative Assistant
Land Title Guarantee Company
01.1997 - 01.2007
- Provided basic receptionist work and provided administrative assistance to the marketing, closing and title departments
- Provide administrative support to assigned closers and their customers
- Prepared closing files to ensure appropriate documentation was in file prior to closings
- Resolved any issues following closings
- Disbursed loan packages and recording packages to appropriate lenders and county clerk and recorders
- Scheduled closings on appropriate closer’s calendars
- Communicated with customers regarding miscellaneous questions
- Balanced closing files after closing
- Pre worked closing files with appropriated closing fees and payoff figures
- Responsible for generating ownership and encumbrance reports for realtors, lenders and attorneys
- Researched subject properties for liens and judgments
- Upgraded established home books for realtors
- Catalogued O & E’s for invoicing
- Pulled recorded information for customer looking for vesting deed, deed of trust or any other recorded document used in closing
Education
B.S. - Business Management
University of Phoenix
Colorado Springs, CO06.2006
Skills
- Written communicator
- Self motivated
- Schedule coordination
- Critical thinker
- Office administration
- Creative attitude
- Event management
- Excellent verbal skills
- Detail oriented
- Customer service
Timeline
Office Coordinator
Overhead Door of Rutland
06.2024 - 02.2025
Mortgage Processor
Heritage Family Credit Union
09.2023 - 04.2024
Administrative Specialist
Walker Schooler District Managers
06.2022 - 09.2023
Post Closer
Mortgage Solutions
01.2021 - 05.2022
Front Office Leasing Agent
Premier Real Estate Group
01.2013 - 01.2019
Customer Representative Associate
Progressive Insurance
01.2010 - 04.2012
Executive Assistant / Closing Assistant
AddStaff
01.2010 - 12.2010
Business Relations Specialist
Better Business Bureau of Southern Colorado
01.2007 - 01.2009
Executive Administrative Assistant
Land Title Guarantee Company
01.1997 - 01.2007
B.S. - Business Management
University of Phoenix
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