Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Karen B Minix

Houston, TX,Texas

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

House Of Charity
04.2025 - 07.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Clerical Assistant

American Red Cross Gulfcoast/AARP SECEP
04.2023 - 03.2025
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Collaborated with other clerical staff on special projects, improving overall office performance.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Mentored, trained and supported new staff members in office policies and procedures.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Clerical Assistant

House of Charity/AARP SECEP
06.2021 - 04.2023
  • Maintained an organized workspace by overseeing inventory control and ordering necessary supplies when needed.
  • Contributed to a positive work environment through professional behavior and maintaining high confidentiality standards at all times.
  • Provided ongoing administrative support for departmental projects resulting in better organization and structure.
  • Enhanced filing system efficiency by reorganizing and updating office records.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Customer Service Representative/Call Center Representative

Alorica/EGS
08.2015 - 01.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Delivered prompt service to prioritize customer needs.

Education

Associate of Applied Science - Business Data Processing

Lamar University,
Port Arthur, TX
05-1990

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Filing
  • Computer proficiency
  • Customer relations
  • Microsoft Office Suite
  • Office management
  • Dedicated team player
  • Mail handling

Timeline

Administrative Assistant

House Of Charity
04.2025 - 07.2025

Clerical Assistant

American Red Cross Gulfcoast/AARP SECEP
04.2023 - 03.2025

Clerical Assistant

House of Charity/AARP SECEP
06.2021 - 04.2023

Customer Service Representative/Call Center Representative

Alorica/EGS
08.2015 - 01.2020

Associate of Applied Science - Business Data Processing

Lamar University,

Similar Profiles

CREATE PROFILE
Karen B Minix