Karen Cresta Stoll
Dingmans Ferry,PA
Summary
Eager and always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Private Nanny
Hong Kong Agency
09.2012 - 07.2021
- Built positive and nurturing environments to support child social and emotional growth.
- Responsible for child-minding and general housekeeping including budgeting,marketing and cooking
- Organized different types of activities to enhance physical and intellectual development.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
Community Service Volunteer Organizer
Community And Family Services International
12.2009 - 12.2011
- Responded to and processed found property calls, logging details and filing required reports for further action.
- Developed monthly schedules and assignments for volunteer staff.
- Responded to and processed found property calls, logging details and filing required reports for further action.
- Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
- Prepared and distributed meals, dispensed medications and monitored safety of people in the affected area
- Referred families to shelters, legal resources and educational programs.
- Responsible on the event planning ,fund raising ,outreach research and developing programs
Call Center Agent
Speak Global Solution
06.2004 - 06.2006
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Private Home Health Care Provider
Private Practice
07.2004 - 06.2005
- Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
- Completed household management tasks for clients within private home settings.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Monitored progress and documented patient health status changes to keep care team updated.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Cashier
Dunkin Donut Philippines
01.2004 - 05.2004
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Private English Tutor
Mr. Audy Augustus
07.2003 - 12.2003
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Prepared students for English language standardized testing by providing strategies to overcome test anxiety and enhance academic capabilities.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Used positive reinforcement, repetition and review to help students master challenging material.
Food Service Worker
Dunking Donuts
06.2003 - 10.2003
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Education
Bachelor of Science - Psychology
Mindanao State University
Tibanga Iligan City Philippines06.2003
Skills
- Courteous with Strong Service Mindset
- Customer Service and Assistance
- Efficient and Detail-Oriented
- Customer Account Management
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Consultations and Recommendations
- Strong Telephone Etiquette
- Excellent Attention to Detail
- Navigational Skills
- Quality Control Standards
- Patient and Empathetic
- Team-Oriented and Cooperative
- Inbound and Outbound Calling
- Customer Implementation Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is better to fail in originality than to succeed in imitation.
Herman Melville
Timeline
Private Nanny
Hong Kong Agency
09.2012 - 07.2021
Community Service Volunteer Organizer
Community And Family Services International
12.2009 - 12.2011
Private Home Health Care Provider
Private Practice
07.2004 - 06.2005
Call Center Agent
Speak Global Solution
06.2004 - 06.2006
Cashier
Dunkin Donut Philippines
01.2004 - 05.2004
Private English Tutor
Mr. Audy Augustus
07.2003 - 12.2003
Food Service Worker
Dunking Donuts
06.2003 - 10.2003
Bachelor of Science - Psychology
Mindanao State University
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