Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Karen D. Gilchrist

Phoenix,AZ

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

33
33
years of professional experience

Work History

Director – Client Audit

CVS Health
05.2017 - 10.2023
  • Oversaw and assigned projects for 23 direct reports who were responsible for timely tracking, reporting and satisfactory resolution of exceptions identified during the audit process.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Monitored and coordinated workflows to optimize resources.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.

Senior Manager – Client Audit

CVS Health
08.2011 - 05.2017
  • Responsible for coordinating, managing and assisting with multiple complex projects (i.e.; Led planning and preparation for Pre/Post implementation audits with internal/external parties, Claims Adjudication Accuracy audits, SOC1 audit dissemination and follow up, oversee FEP government audits).
  • Oversees and assigns projects for 14 direct reports who are responsible for timely tracking, reporting and satisfactory resolution of exceptions identified during the audit process.
  • Works with various government auditors, our clients, 3rd party auditors, client account teams, legal / compliance colleagues, trade areas and senior leaders to ensure completion of client/government requested audits with consistency while creating minimal disruption to the business.
  • Responsible for reporting out potential issues and mitigation plans to senior leaders.

Group Practice Account Executive

Abbott Laboratories
07.2009 - 03.2011
  • Served as executive liaison between Abbott PPD Primary Care and approximately 10-12 key medical group practices focused on collaboration with their clinical, operational, and/or community outreach needs.
  • Lead Abbott contact with relevant community healthcare organizations (e.g. AHA/ADA).
  • Created, collaborated and executed initiatives with all Abbott Divisions (e.g. ADC/AN/AVD/IMHC).
  • Goals included development of new business, maximize resource utilization, and increase market share of the assigned Primary Care products and CBSAs within WA.

Senior District Manager

Abbott Laboratories
08.2005 - 07.2009
  • Responsible for contributing to strategic and tactical development of initiatives that support the commercial sales teams.

Senior Manager, Field Sales Operations (Rotation)

Abbott Laboratories
01.2008 - 02.2009

District Manager

Abbott Laboratories
01.2000 - 08.2005

District Manager

Abbott Laboratories
04.1999 - 01.2000

Associate Manager Advertising & Promotion

Abbott Laboratories
04.1997 - 04.1999

Thrombolytic Specialist

Abbott Laboratories
02.1996 - 04.1997

Professional Pharmaceutical Representative

Abbott Laboratories
07.1993 - 01.1996

Field Sales Representative

McNeil Pharmaceutical
04.1991 - 07.1993

Education

Bachelor of Science - Family And Consumer Resources - Business/Finance

University of Arizona
Tucson, AZ
01.1989

Skills

  • People/Team Management
  • Operations Management
  • Partnerships and Alliances
  • Strategic Planning

Additional Information

Completion of various Executive Education Programs including Kellogg School of Management, Duke Leadership Development, Advanced Sales and District Manager training courses.

Timeline

Director – Client Audit

CVS Health
05.2017 - 10.2023

Senior Manager – Client Audit

CVS Health
08.2011 - 05.2017

Group Practice Account Executive

Abbott Laboratories
07.2009 - 03.2011

Senior Manager, Field Sales Operations (Rotation)

Abbott Laboratories
01.2008 - 02.2009

Senior District Manager

Abbott Laboratories
08.2005 - 07.2009

District Manager

Abbott Laboratories
01.2000 - 08.2005

District Manager

Abbott Laboratories
04.1999 - 01.2000

Associate Manager Advertising & Promotion

Abbott Laboratories
04.1997 - 04.1999

Thrombolytic Specialist

Abbott Laboratories
02.1996 - 04.1997

Professional Pharmaceutical Representative

Abbott Laboratories
07.1993 - 01.1996

Field Sales Representative

McNeil Pharmaceutical
04.1991 - 07.1993

Bachelor of Science - Family And Consumer Resources - Business/Finance

University of Arizona

Similar Profiles

CREATE PROFILE
Karen D. Gilchrist