Karen Daniela Castillo

I provided general office support, manages communication, and assists visitors .

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Demonstrated strong problem-solving skills when faced with challenging situations or guest complaints, leading to satisfactory resolutions for all parties involved.
• Maintained a welcoming environment with a well-organized reception area, ensuring a positive first impression for guests.
• Exhibited strong multitasking abilities, handling multiple phone lines and assisting walk-in guests simultaneously while maintaining a calm and professional demeanor.
• Enhanced customer satisfaction by efficiently managing front desk operations and providing exceptional service.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Answered product questions using knowledge of sales and store promotions.
• Utilized POS system to handle customer cash and credit card transactions.

• Supported aircraft maintenance teams by providing necessary equipment and resources for on-time repairs or inspections.
• Assisted in emergency situations by implementing proper protocol and working closely with first responders to ensure passenger safety.
• Collaborated with airline personnel to facilitate smooth operations between various departments including ticketing, ramp services, and maintenance teams.
• Contributed to a safe working environment by adhering to company policies and federal aviation regulations during all ground service tasks.
• Maintained strict adherence to safety regulations while operating ground support equipment such as tugs, belt loaders, and pushback tractors.
• Improved ground service efficiency by streamlining baggage handling procedures and coordinating with team members.
• Demonstrated strong teamwork skills by collaborating with colleagues to achieve common goals while maintaining professionalism at all times.
• Ensured timely departures by assisting in aircraft turnarounds, including loading/unloading of luggage and catering supplies.
• Excelled at multitasking under high-pressure situations, effectively managing multiple responsibilities simultaneously without compromising quality of work.
• Maintained clean, orderly work environment free of hazards.
• Operated moving truck safely to deliver items to destination without nicks or scratches.

• Supervisor of different stores doing everything from accounting, paying employees, serving customers.
• Conducted performance reviews to support employee development.
• Increased customer satisfaction with streamlined service procedures.
• Trained staff on best practices to enhance service delivery.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.

• Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
• Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
• Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
• Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Obtained client medical history, medication information, symptoms, and allergies.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

• Responsible for the production of the shift and the work that the other employees are producing
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.

• Scanned groceries and ensured proper price scanning
• Balanced daily cash register receipts and provided quality customer service
• Answered customers questions and provided information on procedures
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change
• Offered customers carry-out service at the completion of transactions

• Organized merchandise on sales floor to ensure a tidy and welcoming environment.
• Stocked shelves and ensured products were readily available for customers.
• Handled customer complaints and resolved issues to maintain satisfaction.
• Processed customer transactions at the cash register with accuracy and care.
• Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
• Developed strong relationships with customers, driving repeat business and loyalty.
• Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
• Collaborated with team members to achieve store sales targets and improve overall performance.
• Boosted sales by effectively promoting products and engaging with customers.